SMART Hands - Systems Integration Advisor

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SMART Hands - Systems Integration Advisor to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Description - Smart Hands Support Engineer (Datacenter Operations)
Position Title
Smart Hands Support Engineer - Datacenter Operations
Role Summary
We are looking for an experienced Smart Hands Support Engineer with strong
exposure to physical datacenter operations, hands-on infrastructure support, and
transition coordination. The ideal candidate should have practical experience working
across datacenter environments, server rooms, and remote site locations, and
should be capable of supporting both day-to-day physical infrastructure activities
and transition-related information gathering from incumbent teams across all sites
and datacenters.
This role requires someone who is comfortable in a field/onsite support model, has
strong understanding of rack-and-stack activities, cabling, hardware handling,
inventory validation, asset verification, and remote hands support, and can also
assist in documenting existing site infrastructure, operational processes,
dependencies, and handover details as part of a transition or takeover program.
Key Responsibilities
Datacenter Smart Hands Support
. Provide onsite Smart Hands support for physical datacenter and site
infrastructure activities.
. Perform rack and stack of servers, storage, network, and related hardware
components.
. Handle cabling, patching, labeling, hardware installation, de-installation,
and relocation activities.
. Support power cycling, device reboot, physical health checks, and LED /
console-based diagnostics.
. Assist in hardware replacement activities such as disks, memory, power
supplies, NICs, and other field-replaceable units.
. Coordinate with remote engineering teams for troubleshooting and execution of
physical tasks inside the datacenter.
. Support hands and eyes activities for network, server, storage, and backup
infrastructure.
Sensitivity Label: General
Site and Datacenter Information Gathering
. Work closely with the incumbent team to gather and validate detailed
information for all sites, server rooms, and datacenters in scope.
. Capture details related to:
o Site and datacenter locations
o Rack layouts and floor plans
o Device inventory and asset details
o Power connections and redundancy details
o Network patching and cabling information
o ISP / WAN / LAN connectivity details
o Access procedures and security requirements
o Existing operational processes and support contacts
o Hardware lifecycle and warranty information
. Assist in building a site-wise/datacenter-wise inventory and transition
repository.
. Verify physical assets against available documentation and identify mismatches,
gaps, and risks.
. Support collection of information required for transition, KT, operational
readiness, and support planning.
Transition & Incumbent Coordination
. Participate in transition workshops, site surveys, and incumbent handover
sessions.
. Document current-state infrastructure and operational procedures from the
incumbent team.
. Work with tower leads and service delivery teams to ensure all physical site
information is collected accurately.
. Highlight risks, missing data, unsupported hardware, access gaps, and
operational dependencies during takeover.
. Support due diligence and discovery activities for new sites and datacenter
onboarding.
Operations & Governance
Sensitivity Label: General
. Maintain accurate records for assets, cabling, rack positioning, hardware
movement, site readiness, and access controls.
. Ensure all work is performed in line with datacenter safety, security, and
change management procedures.
. Support incident, service request, IMACD (Install, Move, Add, Change, Dispose),
and break-fix activities.
. Coordinate with OEM / vendor engineers for onsite hardware support and escort
assistance if required.
. Create and maintain site documentation, checklists, SOPs, handover notes,
and audit-ready records.
Required Skills & Experience
Mandatory Skills
. Hands-on experience in physical datacenter / site support / Smart Hands
operations
. Strong understanding of:
o Rack and stack operations
o Structured cabling and patching
o Server, network, and storage hardware handling
o Inventory and asset verification
o Onsite troubleshooting and remote hands support
. Experience working in datacenter environments, server rooms, and
enterprise sites
. Ability to gather, validate, and document infrastructure details from incumbent
teams
. Familiarity with hardware labeling, rack elevation documentation, and
physical asset management
. Basic understanding of network devices, servers, storage systems,
UPS/power layouts, and connectivity
. Knowledge of datacenter access, safety, security, and change procedures
Sensitivity Label: General
. Good communication skills for coordinating with remote teams, vendors, and
customer stakeholders
. Ability to travel to sites/datacenters as required
Preferred Skills
. Experience in transition / takeover projects
. Exposure to CMDB, asset management tools, ticketing tools, and
documentation repositories
. Basic knowledge of Windows/Linux server hardware environments
. Familiarity with OEM hardware such as Dell, HPE, Cisco, Lenovo, NetApp,
EMC, etc.
. Understanding of ITIL-based support processes
. Experience in site surveys, floor validation, and infrastructure audits
Experience Required
. 3+ to 7+ years of relevant experience in Smart Hands / Datacenter Support /
Field Infrastructure Support
. Experience in handling multiple sites or distributed datacenter environments
. Prior exposure to knowledge transition, incumbent handover, or discovery
activities is highly preferred
Educational Qualifications
. Diploma / Bachelor's degree in Information Technology, Electronics,
Computer Science, or related field
. Relevant certifications in hardware, datacenter operations, or infrastructure
support are an advantage
Desired Candidate Profile
. Strong hands-on field support capability
. Comfortable working in physical infrastructure environments
. Detail-oriented in capturing and validating datacenter/site information
Sensitivity Label: General
. Able to coordinate with multiple stakeholders during transition and steady-state
operations
. Good documentation and reporting skills
. Willingness to travel and work from customer/onsite/datacenter environments
when needed
. Proactive in identifying gaps, risks, and missing information during takeover

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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