Services Specialist - Talent Processes and Business Support - Learning Delivery and Operations

Summary

Position Summary

The EOX Delivery & Operations partners and collaborates with many parts of the talent organization to enable the delivery of learning programs.

Work you'll do

As a Services Specialist, Talent Processes and Business Support on the EOX Delivery & Operations team, you will be responsible for:

• Partnering with Growth & Development Leaders, Program Managers, and Delivery Managers to establish delivery strategies and approaches for assigned learning programs
• Coordinating and documenting program delivery requirements during the planning phase and communicating those requirements to EOX, Meeting & Events Services, and other impacted stakeholders
• Managing delivery processes for assigned learning programs by working across Delivery Managers, Program Managers, Meeting & Events Services, and EOX resources
• Using business, industry, and program knowledge to support delivery decisions, oversee delegated activities, and ensure execution aligns with scope of services and service level agreements
• Supporting stakeholder management for virtual program delivery, print production requests, escalation processes, and compliance with program policies, processes, and guidelines
  
  

The team

Enterprise Operations Xcellence (EOX) elevates how Deloitte runs—championing operational excellence, efficiency, and innovation across the firm. By streamlining delivery and equipping teams with best-in-class tools and processes, EOX empowers the firm to scale with agility. EOX is designed to be cross-functional – bringing together capabilities across Deloitte's channels and geographies to make work simpler, faster, better – driving value for Deloitte and those we serve.

Location: Hyderabad

Shift Timings: 2 PM to 11 PM

Qualifications

Required:

• Bachelor's degree
• 4-6 years of experience in learning operations, learning program delivery, talent development, or business operations
• Experience coordinating delivery requirements for learning programs across multiple stakeholders
• Experience supporting virtual and in-person program delivery, including vendor or production coordination
• Experience using Microsoft Office applications, including Excel, PowerPoint, and Word
• Experience working with service level agreements, escalation management, and delivery processes
  
  

Preferred:

• Experience supporting shared services or global delivery models
• Experience working with virtual learning platforms and collaboration tools
• Experience supporting print production or learning materials logistics
• Experience collaborating with US and USI stakeholders on program delivery
  
  

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 361420