ServiceNow Technical Lead (urgent)

We are seeking an experienced ServiceNow Technical Lead to drive the design, development, and delivery of enterprise-scale ServiceNow solutions. This role will lead technical implementation activities, mentor development teams, and collaborate with business stakeholders to deliver high-quality digital workflow solutions across multiple ServiceNow modules.

The ideal candidate combines strong hands-on ServiceNow development expertise with leadership capabilities and experience managing end-to-end project delivery.

Key Responsibilities

• Lead the technical design, development, and implementation of ServiceNow solutions across enterprise environments.
• Translate business requirements into scalable and maintainable technical solutions.
• Provide technical leadership to ServiceNow developers and support project teams throughout the development lifecycle.
• Design and develop custom applications, integrations, workflows, business rules, UI policies, client scripts, and APIs within the ServiceNow platform.
• Drive platform architecture decisions and ensure alignment with best practices, security standards, and governance frameworks.
• Conduct code reviews and ensure solution quality through proper testing, documentation, and deployment processes.
• Collaborate with business stakeholders, solution architects, project managers, and functional consultants to deliver successful outcomes.
• Support platform upgrades, release management, performance optimization, and technical troubleshooting.
• Identify opportunities for process automation and continuous improvement using ServiceNow capabilities.
• Mentor junior team members and contribute to capability building within the ServiceNow practice.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 6+ years of IT experience, including 4+ years of hands-on ServiceNow development and implementation experience.
• Proven experience leading technical delivery of medium to large-scale ServiceNow projects.
• Strong expertise in one or more ServiceNow modules:
• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• IT Asset Management (ITAM)
• Customer Service Management (CSM)
• HR Service Delivery (HRSD)
• Governance, Risk & Compliance (GRC)
• Integrated Risk Management (IRM)
• Hands-on experience with JavaScript, REST APIs, SOAP APIs, IntegrationHub, Flow Designer, and Service Portal.
• Solid understanding of ServiceNow platform architecture, security, data model, and integration patterns.
• Experience integrating ServiceNow with third-party enterprise applications and cloud platforms.
• Strong problem-solving, stakeholder management, and communication skills.
• Ability to work in a fast-paced consulting and project delivery environment.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CIS) in relevant modules.
• Experience in Agile/Scrum delivery methodologies.

Why Join Us

• Opportunity to work on large-scale digital transformation initiatives.
• Exposure to complex enterprise environments and global stakeholders.
• Collaborative and high-performing team culture.
• Clear career progression and leadership opportunities within a growing ServiceNow practice.