ServiceNow Functional Testing

Responsibilities

ServiceNow Functional Testing

• Analyze requirements and design functional test cases for ServiceNow modules (ITSM, ITOM, CSM, HRSD, CMDB, etc.)
• Execute manual and exploratory tests on ServiceNow forms, workflows, UI actions, Service Catalog items, and business rules
• Validate data migration, import sets, transforms, and data integrity
• Perform upgrade testing to ensure customizations continue to work post–ServiceNow upgrades

Automation & Test Framework

• Develop and maintain automated test scripts using ServiceNow Automated Test Framework (ATF) or equivalent tools (Selenium, TestNG & Playwright)
• Automate UI, API, and end-to-end business workflows on the ServiceNow platform
• Create reusable test libraries, fixtures, and accelerators for ATF and external test frameworks
• Integrate automated tests into CI/CD pipelines (e.g. Jenkins, Azure DevOps)

API & Integration Testing

• Design and execute REST/SOAP API test cases for ServiceNow integrations with external systems

• Validate API contracts, authentication, authorization, payloads, error handling, and performance

• Perform end-to-end integration testing across microservices, middleware, and third-party services

Performance, Security & Compliance

• Conduct performance testing on critical ServiceNow processes and pages using tools such as JMeter or LoadRunner

• Validate access controls, ACLs, encryption, and security configurations in line with corporate policies

• Participate in vulnerability scans and assist with remediation verification

Quality Engineering Practices

• Employ shift-left testing by engaging in requirement reviews, design discussions, and early defect prevention

• Define quality metrics and gates for each sprint or release

• Track and report testing progress, defects, risks, and coverage to stakeholders

• Contribute to continuous improvement of QE best practices, standards, and playbooks

Collaboration & Communication

• Work closely with Product Owners, ServiceNow Developers, Architects, and Business Analysts to clarify requirements and acceptance criteria

• Facilitate defect triage sessions and support root-cause analysis

• Mentor junior testers and share knowledge of ServiceNow testing techniques

• Ensure traceability between requirements, test cases, and defects

Qualifications

Experience

• 5–8 years in software testing, with at least 2 years focused on ServiceNow testing

• Proven track record testing ServiceNow implementations, custom apps, and upgrades

Technical Skills

• Strong expertise in ServiceNow Automated Test Framework (ATF)

• Hands-on experience with ServiceNow UI, workflows, form configurations, business rules, and client/server scripting (JavaScript)

• Proficient in REST/SOAP API testing (Postman, SoapUI, or similar)

• Familiarity with ServiceNow integrations (MID Server, IntegrationHub, web services)

• Experience with data migration tools and strategies (Import Sets, Transform Maps)

• Working knowledge of CI/CD tools (Jenkins, Azure DevOps) and version control (Git)

• Good understanding of Agile methodologies and DevOps practices

• Test management experience with tools such as Jira, TestRail, or Azure Test Plans

Preferred Skills

• ServiceNow certifications (CSA, CAD, CSDM, etc.)

• ISTQB or equivalent software testing certification

• Exposure to performance testing tools (JMeter, LoadRunner)

• Familiarity with ServiceNow Security Operations or Virtual Agent

• Basic scripting in PowerShell, Python, or TypeScript

Education / Professional qualifications

• Bachelor's/ Master's degree in an appropriate field from an accredited college/university.