ServiceNow Developer

Job Purpose:

The incumbent is responsible for the design, develop, and maintain custom code for all ServiceNow modules, attend senior management-level meetings to obtain business requirements, offer solutions, and market the tool capabilities.

Roles & Responsibilities:

• Design and develop custom solutions on the ServiceNow platform using service portal widgets and scripts.
• Work on CSM-related functionalities including case management, account and contact modeling, and communication channels.
• Support and enhance existing ITSM and CMDB functionalities as needed.
• Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions.
• Build and maintain REST integrations with third-party systems.
• Responsible for participating in the full technical implementation lifecycle, including developing technical design specifications, mapping workflow/use-case scenarios, creating basic technical diagrams, and creating end-user training materials
• Attend senior management-level meetings to obtain business requirements, offer solutions, and market the tool capabilities.
• To create business applications and customizations on the ServiceNow platform to automate and increase business processes efficiencies.
• Responsible for working with clients to integrate ServiceNow with clients Service management tools and will serve as the lead for all development projects.
• Design, develop, and maintain custom code for all ServiceNow modules.
• Analyses user requirements and current procedures to design and develop new automated process workflows within the ServiceNow environment.
• Owns oversight for all internal development activities to ensure best practices are being followed.
• Conduct in-person and virtual training sessions for stakeholders as appropriate.
• Provide expertise on all technical questions related to development on ServiceNow.
• Develops the technical solutions, implements them, and performs the component integration tests.

Skills & Abilities:

• Proven experience with Service Portal (HTML, CSS, Angular JS).
• Strong knowledge of REST APIs and integration frameworks.
• Hands-on experience with CSM module in a B2B environment.
• Basic to intermediate understanding of CMDB and ITSM.
• Good problem-solving skills and ability to work in a collaborative team environment.
• Handling international customers skill is a must
• Leadership qualities and prompt in reporting.
• Excellent in spoken English and presentable.

Experience: 3 to 5 years (3 years relevant) years of experience in SNOW.

Professional Certifications: ServiceNow CSA certified & ITIL V4 Certified

Education Qualification: B Bachelors degree in IT/ Engineering/MBA or other management qualification from reputed institutes.