BENGALURU · FULLTIME
ServiceNow Business Analyst - Associate Principal Service Management
Unisys
Bengaluru · onsite · Posted 5d ago
Sourced from
Not disclosed6–8 yrsfulltimeBengaluru
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Section · 01
About this role
What Success Looks Like In This Role
Job Title: ServiceNow Business Analyst - Associate Principal Service Management
Location: Bangalore
Who We Are
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.
Our Vision: Enhancing people's lives through secure, reliable advanced technology.
Our Core Beliefs
Responsible for leading and coordinating the complete onboarding of an operating company into the Get Service operating model, acting as the primary point of contact between business stakeholders, subject matter experts, and technical teams.
This role owns the end-to-end onboarding process and is accountable for ensuring successful delivery from discovery through implementation, go-live, and hypercare.
Key Responsibilities
Onboarding Leadership
Any degree and 6-8 years relevant experience OR equivalent combination of education and experience
Required Knowledge And Experience
Service Management
Strong Knowledge Of
This is primarily a functional and service-management leadership role, not a platform development role.
The Resource Is Expected To
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [HIDDEN TEXT]. US job seekers can find more information about Unisys EEO commitment here.
Job Title: ServiceNow Business Analyst - Associate Principal Service Management
Location: Bangalore
Who We Are
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.
Our Vision: Enhancing people's lives through secure, reliable advanced technology.
Our Core Beliefs
- Curiosity: We embrace the unknown and continuous learning.
- Creativity: We look past routine ways of doing things.
- Client-Centricity: Our clients success is our success.
- Integrity: We act ethically and honestly.
Responsible for leading and coordinating the complete onboarding of an operating company into the Get Service operating model, acting as the primary point of contact between business stakeholders, subject matter experts, and technical teams.
This role owns the end-to-end onboarding process and is accountable for ensuring successful delivery from discovery through implementation, go-live, and hypercare.
Key Responsibilities
Onboarding Leadership
- Lead the end-to-end onboarding of new operating companies into the Get Service model.
- Serve as the primary coordination point between stakeholders, SMEs, project teams, and technical delivery teams.
- Drive onboarding activities from planning through operational stabilization.
- Conduct discovery workshops.
- Facilitate requirements gathering sessions.
- Document business and operational requirements.
- Identify dependencies, risks, and onboarding constraints.
- Guide the mapping of:
- Services
- Processes
- Service catalog entries
- Resolver groups
- Operating models
- Support structures
- Ensure service structures align with organizational standards and operating requirements.
- Define and manage onboarding transition plans.
- Coordinate onboarding activities across multiple stakeholder groups.
- Track onboarding milestones and deliverables.
- Manage risks, issues, and escalations throughout onboarding activities.
- Coordinate User Acceptance Testing activities.
- Support defect management and resolution processes.
- Prepare organizations for production deployment.
- Coordinate go-live readiness activities.
- Coordinate training sessions.
- Facilitate onboarding workshops.
- Support adoption of processes and operating procedures.
- Ensure readiness of support teams and stakeholders.
- Monitor onboarding success following deployment.
- Coordinate hypercare activities.
- Track stabilization metrics.
- Ensure successful transition into steady-state operations.
- Provide executive-level status reporting.
- Maintain onboarding governance.
- Manage risks, dependencies, assumptions, and escalations.
- Present progress updates to leadership stakeholders.
Any degree and 6-8 years relevant experience OR equivalent combination of education and experience
Required Knowledge And Experience
Service Management
- Expert understanding of IT Service Management.
- Strong ITIL knowledge and practical experience.
- Experience with service onboarding and operational transitions.
Strong Knowledge Of
- Service Catalog structure
- Assignment Groups
- Resolver Group design
- Business Service models
- Service Offerings
- User Groups
- Roles and Access Controls
- SLA frameworks
- Reporting and Dashboards
- CMDB fundamentals
- Experience working with senior business stakeholders.
- Ability to coordinate multiple workstreams.
- Strong communication and facilitation skills.
- Experience managing cross-functional teams.
This is primarily a functional and service-management leadership role, not a platform development role.
The Resource Is Expected To
- Define
- Coordinate
- Model
- Govern
- Manage implementation
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [HIDDEN TEXT]. US job seekers can find more information about Unisys EEO commitment here.
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Section · 02
Skills
assignment groupsResolver Group designRoles and Access ControlsService Catalog structureITILit service managementReporting and Dashboardsservice offeringsBusiness Service ModelsSLA frameworksCMDB Fundamentalsuser groups
Section · Company
About Unisys
Unisys
Blue Bell
US
About
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology.
Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.
At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.
A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.
For more information, visit http://www.unisys.com
Unisys India was established in 2004 in Bangalore. We have strengthened tremendously in terms of headcount and infrastructure, as well as capabilities to become an integral part of the Unisys global delivery organization. Today, we have three state-of-the-art facilities - two in Bangalore and one in Hyderabad.
At Unisys India you will see a representation from most functions of Unisys. Be it product development for Systems & Technology, application design and migration for Global Industries, service desk / enterprise computing / ITIL processes / field operations back office for GOIS or extensions of various Unisys corporate functions. We are here today because of our relentless efforts towards timely, quality and cost efficient deliveries, all meant to drive a high level of customer satisfaction at a compelling cost.
A unique blend of mature processes, high focus on tools and, above all a team of highly talented and motivated employees play a critical role in making this possible. We are poised to play an increasingly important role in Unisys journey towards predictable and profitable growth. You could be a part of this change. Imagine It. Done.
For more information, visit http://www.unisys.com
Industries
Business DevelopmentInformation ServicesInformation TechnologyManagement Information SystemsSoftware