FULLTIME
ServiceNow Architect
jobmate.org
Not specified · onsite · Posted 9d ago
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Section · 01
About this role
Description
Lead architecture, design, and roadmap development for ServiceNow CMDB and ITOM capabilities. This
role will define target-state architecture, drive integration strategies, establish governance standards, and
enable future AI-powered operational intelligence capabilities.
The Architect will serve as the technical authority for CMDB, Discovery, Service Mapping, integration
architecture, and AI-driven operational transformation initiatives.
Role
Architecture Leadership
Define target-state CMDB and ITOM architecture.
Design scalable integration frameworks.
Establish architecture standards and best practices.
Drive CMDB maturity and ITOM roadmap planning.
ITOM & CMDB Transformation
Architect Discovery and Service Mapping solutions.
Define CI lifecycle and governance models.
Design reconciliation and data quality frameworks.
Establish application and infrastructure dependency models.
Integration Architecture
Design integrations across enterprise systems.
Evaluate onboarding approaches for new data sources.
Define API strategies and data exchange standards.
Enable data aggregation from infrastructure, cloud, identity, ERP, and business systems.
AI & Operational Intelligence
Design AI-enabled Configuration Management architectures.
Define patterns for operational intelligence platforms.
Architect context layers, knowledge layers, and enterprise ontology models.
Support future Agentic Operations and CMDB Control Tower initiatives.
Evaluate AWS Bedrock, LLM integrations, and AI workflows.
Technical Governance
Conduct design reviews.
Mentor engineering teams.
- Enforce platform engineering standards.
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Section · 02