Service Team Manager

Company Description Asian Cranes is a manufacturing company specializing in overhead cranes, goliath cranes, electric hoists, jib cranes, elevators, and material handling equipment. The company focuses on delivering robust, reliable lifting solutions for industrial and commercial applications. With a broad product portfolio, Asian Cranes supports customers across diverse sectors that require safe and efficient material movement. The organization values quality, technical expertise, and responsive service to meet evolving customer needs. Team members work in a dynamic environment where engineering, production, and service operations closely collaborate.
Role Description The Service Team Manager is a full-time, on-site role based in Ludhiana. This position oversees the service department responsible for installation, commissioning, maintenance, and repair of cranes, hoists, elevators, and material handling equipment. Day-to-day responsibilities include planning service schedules, assigning work to technicians, monitoring job progress, and ensuring service quality and safety standards are met. The role involves coordinating with customers to understand service needs, resolving issues, preparing reports, and supporting warranty and post-sales service activities. The Service Team Manager also collaborates with production and sales teams, helps optimize processes, and mentors service staff to improve technical skills and customer satisfaction.
Qualifications

• Strong leadership and team management skills, with experience supervising technical or service teams.
• Knowledge of cranes, hoists, elevators, or related material handling equipment, and familiarity with installation and maintenance practices.
• Ability to plan and prioritize service schedules, manage multiple tasks, and meet deadlines.
• Effective communication and customer service skills, including the ability to handle complaints and provide clear updates.
• Understanding of workplace safety standards and compliance requirements in industrial environments.
• Problem-solving and decision-making skills to address technical and operational issues promptly.
• Basic proficiency in using computers for documentation, reporting, and communication.
• Relevant technical qualification or diploma/degree in engineering (mechanical, electrical, or related field) is preferred.
• Previous experience in a service management or field service role within manufacturing or industrial equipment is an advantage.