Service Desk Executive
Agarwal Estates · Bengaluru · onsite · Posted 2d ago
Undisclosed0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a Service Desk Executive to handle customer service requests, complaints and coordination related to residential properties. The candidate will coordinate with customers and internal teams to ensure timely resolution of service requests.
Key Responsibilities
- Handle customer calls, queries, complaints and service requests.
- Register and maintain customer complaints in the CRM or Excel.
- Coordinate with maintenance, sales, CRM and other concerned teams.
- Follow up with the respective teams until the issue is resolved.
- Keep customers updated about the status of their requests.
- Track pending and completed service requests.
- Escalate unresolved or urgent issues to the reporting manager.
- Maintain daily reports and records of customer interactions.
- Ensure proper documentation and timely closure of service requests.
- Provide professional and courteous customer support.
Requirements
- 0-2 years of experience in customer service, service desk, customer support, CRM or coordination roles.
- Education: 10th standard or above.
- A valid two-wheeler driving licence is mandatory.
- Willingness to conduct regular site visits and property inspections.
- Willingness to travel anywhere within Bangalore for site visits and work-related activities.
- Freshers with good communication and customer-handling skills are welcome to apply.
- Good verbal and written communication skills.
- Strong customer-handling and follow-up skills.
- Basic knowledge of MS Excel and CRM software.
- Good coordination and problem-solving abilities.
- Ability to handle multiple customer requests and follow up on them effectively.
- Candidates from the real estate or property management industry will be preferred.
- Proficiency in Hindi or English is required; Kannada is preferred.
Preferred Candidate
A candidate who is comfortable communicating with customers, handling complaints, coordinating with different teams, and following up until the issue is successfully resolved.
This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Servicecrm softwareCustomer Supportcrmsite visitsCustomer ComplaintsReal EstateProperty ManagementCommunication SkillsmaintenanceSalesexcel
About Agarwal Estates
Agarwal Estates
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headquarters
₹4.5L PA avg
Avg at Agarwal Estates
About
Agarwal Estates is a Bengaluru-based real estate services firm offering end-to-end solutions including buying, selling, renting, property management, home loans, and interior design. Founded to bring transparency and professionalism to the sector, it operates as a one-stop shop for residential and commercial property needs. The company is ISO 9001:2015 certified and emphasizes trust, customer empowerment, and quality service delivery
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