BENGALURU · FULLTIME
Service Desk Analyst
JO
jobstash
Bengaluru · onsite · Posted 7d ago
Sourced from
Not disclosed4–6 yrsfulltimeBengaluru
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Section · 01
About this role
11 hours ago Senior Bangalore, India Hybrid Full Time Customer Support Jobs by IG
IG Visit IG website
IG operates an award-winning trading platform and provides forex trading services, support, and educational resources through IG Academy.
IG on GitHub
svg]:pointer-events-none [&>svg]:size-3 border-transparent bg-secondary text-secondary-foreground [a&]:hover:bg-secondary/90>0 current maintainerssvg]:pointer-events-none [&>svg]:size-3 border-transparent bg-secondary text-secondary-foreground [a&]:hover:bg-secondary/90>0 active leadssvg]:pointer-events-none [&>svg]:size-3 text-foreground [a&]:hover:bg-accent [a&]:hover:text-accent-foreground href=https://ecosystem.vision/organizations/info/ig11182/team>Team intelligence
Maintainer signals as of 9/25/2026
London, UK
About IG
IG is a trading-services company offering an award-winning trading platform, including forex trading services in the US. Its website highlights instant support and educational resources through IG Academy, and warns users about the risks of leveraged CFD trading.
svg]:px-3 w-full data-slot=button data-variant=secondary data-size=default href=/o-ig11182>View jobs by IG
Skills
Active DirectoryApplication DeploymentCustomer ServiceDesktop SupportEndpoint ProtectionMacosMicrosoft 365Mobile Device ManagementSccmServicenowSharepointTcp/IpVpnWindows
Candidate Availability
svg]:pointer-events-none [&>svg]:size-3 [a&]:hover:bg-accent [a&]:hover:text-accent-foreground border-sky-500/20 bg-sky-500/5 text-sky-200 transition-colors cursor-pointer hover:border-sky-400/50 hover:bg-sky-500/15 focus-visible:border-sky-400/50 title=Bangalore, India>Hybrid
About The Role
You will triage incidents and service requests through phone, email, collaboration tools, and ServiceNow. You will troubleshoot Windows, Mac, Microsoft 365, network, access, and business-application issues, document and prioritise cases, escalate when needed, support endpoint administration and deployment, and participate in shift and weekend support.
Requirements
IG Visit IG website
IG operates an award-winning trading platform and provides forex trading services, support, and educational resources through IG Academy.
IG on GitHub
svg]:pointer-events-none [&>svg]:size-3 border-transparent bg-secondary text-secondary-foreground [a&]:hover:bg-secondary/90>0 current maintainerssvg]:pointer-events-none [&>svg]:size-3 border-transparent bg-secondary text-secondary-foreground [a&]:hover:bg-secondary/90>0 active leadssvg]:pointer-events-none [&>svg]:size-3 text-foreground [a&]:hover:bg-accent [a&]:hover:text-accent-foreground href=https://ecosystem.vision/organizations/info/ig11182/team>Team intelligence
Maintainer signals as of 9/25/2026
London, UK
About IG
IG is a trading-services company offering an award-winning trading platform, including forex trading services in the US. Its website highlights instant support and educational resources through IG Academy, and warns users about the risks of leveraged CFD trading.
svg]:px-3 w-full data-slot=button data-variant=secondary data-size=default href=/o-ig11182>View jobs by IG
Skills
Active DirectoryApplication DeploymentCustomer ServiceDesktop SupportEndpoint ProtectionMacosMicrosoft 365Mobile Device ManagementSccmServicenowSharepointTcp/IpVpnWindows
Candidate Availability
svg]:pointer-events-none [&>svg]:size-3 [a&]:hover:bg-accent [a&]:hover:text-accent-foreground border-sky-500/20 bg-sky-500/5 text-sky-200 transition-colors cursor-pointer hover:border-sky-400/50 hover:bg-sky-500/15 focus-visible:border-sky-400/50 title=Bangalore, India>Hybrid
- Bengaluru
- Required
About The Role
You will triage incidents and service requests through phone, email, collaboration tools, and ServiceNow. You will troubleshoot Windows, Mac, Microsoft 365, network, access, and business-application issues, document and prioritise cases, escalate when needed, support endpoint administration and deployment, and participate in shift and weekend support.
Requirements
- 4–6 years of hands-on desktop support experience
- Windows 11 support experience
- PC and Mac hardware and software knowledge
- Active Directory administration
- ServiceNow or comparable call-logging platform experience
- Application testing, deployment, maintenance, and documentation
- TCP/IP knowledge
- Endpoint protection and mobile device management
- Microsoft SCCM or Company Portal
- Microsoft 365
- SharePoint
- Remote access or VPN support
- Customer service and communication skills
- Problem-solving and organisational skills
- Triage incidents and service requests through multiple support channels
- Assess incident impact, severity, and technical complexity
- Troubleshoot and resolve end-user issues at first contact
- Document, categorise, and prioritise incidents and requests
- Keep users informed and escalate cases to specialist teams
- Support Active Directory administration and application deployment
- Maintain endpoints, printing, patching, mobile devices, and video conferencing
- Participate in shifts and out-of-hours weekend support
- Matched fundraising donations
- Flexible working hours
- Work-from-home opportunities
- Performance-related bonuses
- Insurance and medical plans
- Gym membership contribution
- Free lunch, snacks, and fruit
- Birthday leave
- Two days of volunteering leave per year
- Hybrid work with three office days
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Section · 02
Skills
VPNPC and Mac hardware and software knowledgeServicenowApplication Deploymentapplication testingActive DirectoryTCP/IPmobile device managementMicrosoft 365SCCMWindows 11endpoint protectionSharepoint