Service Delivery Manager

Join us in Shaping the Future of AI & Data

At goML, we are committed to transforming businesses by delivering world-class AI and Data solutions. Our teams are passionate about pushing boundaries, driving innovation, and delivering measurable impact. Our mission is to bridge the gap between state-of-the-art AI research and real-world enterprise applications—helping organizations innovate faster, make smarter decisions, and scale AI solutions seamlessly.

As we scale, we're looking for a Delivery Manager who can take ownership of end-to-end project delivery, build strong client relationships, and lead cross-functional teams to consistent success. If you thrive in fast-paced environments, love delivering outcomes at scale, and bring strong leadership to complex engagements—we'd love to hear from you!

Why You Why Now

AI and Data delivery is moving faster than ever, and customers expect not just results—but predictable delivery, strong governance, and trusted partnerships. This role is perfect for a leader who can balance strategic thinking with hands-on execution, ensuring delivery excellence across multiple programs.

Joining goML now places you at the center of high-impact AI & Data initiatives where you'll directly shape delivery processes, lead teams, and strengthen customer trust at scale.

What You'll Do (Key Responsibilities)

First 30 Days: Foundation & Orientation

• Deep dive into goML's delivery models, methodologies, and customer portfolio
• Understand ongoing projects, governance structures, and client expectations
• Establish relationships with internal stakeholders, cross-functional teams, and leadership
• Review current delivery processes, tools, reporting standards, and best practices
• Identify early opportunities to improve predictability and execution workflows

First 60 Days: Execution & Impact

• Take ownership of multiple projects and ensure smooth execution and on-time delivery
• Drive core delivery governance including:
• scope management
• resource planning
• timelines and milestone tracking
• risk identification and mitigation
• Engage with customers regularly to:
• align on delivery goals
• manage escalations
• ensure satisfaction and transparency
• Mentor project managers, coordinators, and technical leads to maintain delivery health
• Ensure strong stakeholder alignment by balancing internal priorities and client outcomes

First 180 Days: Ownership & Transformation

• Lead large-scale complex deliveries end-to-end with focus on:
• quality
• profitability
• customer value
• long-term engagement success
• Build and scale a high-performing delivery team with accountability and collaboration
• Contribute to growth by supporting:
• pre-sales solutioning
• effort estimation
• proposal development
• Identify delivery gaps and implement scalable best practices across programs
• Strengthen goML's reputation as a trusted partner by delivering consistent outcomes and nurturing long-term relationships

What You Bring (Qualifications & Skills)

Must-Haves

• 7+ years of experience in project and delivery management, ideally in AI / Data / Software services
• Proven success managing multiple complex projects and cross-functional teams
• Strong delivery leadership in:
• planning
• risk management
• resource optimization
• stakeholder communication
• Excellent customer engagement skills:
• trusted relationship building
• escalation handling
• expectation management
• Expertise in Agile and Waterfall methodologies
• Hands-on experience with delivery tools such as:
• JIRA, Trello, MS Project (or similar)
• Strong leadership, negotiation, and organizational capabilities

Nice-to-Haves

• Experience delivering government or public sector engagements
• Certifications such as:
• PMP
• ITIL
• CSM / SAFe / Agile certifications
• Exposure to cloud platforms:
• AWS / Azure / GCP
• Experience supporting:
• pre-sales strategy
• proposals
• delivery process frameworks

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Why Work With Us

• Remote-Friendly Environment – Work flexibly from anywhere
• Opportunities to Lead at Scale – Own high-stakes deliveries across industries
• Continuous Learning & Certifications – Dedicated upskilling budgets and development support
• Competitive Compensation & Benefits – Attractive salary, insurance, performance bonuses
• Collaborative Growth Culture – Work with top talent, join hackathons, leadership forums, and innovation events