Service Advisors/ Senior Service Mechanics (Gurudev Skoda) - Car Dealers

Company Description Gurudev Motors began operations in 2005 as an authorized dealer of Škoda India, offering sales and service for passenger cars. The company has steadily expanded with multiple state-of-the-art Sales, Service, and Spares (SSS) facilities across Chennai, Madurai, Trichy, and Vellore, including Škoda India's largest SSS facility in Ambattur, Chennai. Gurudev Motors also represents Tata Motors for sales and service of Tata cars in Chennai. Throughout its growth, the dealership has received several awards, such as Best Warranty Management, Best Sales Satisfaction Index, and Best Dealer for 2009 from Škoda Auto India. Applicants can expect to join a well-established, highly recognized automotive dealer group focused on quality service and customer satisfaction.
Role Description This full-time, on-site role in Chennai is for Service Advisors and Senior Service Mechanics at Gurudev Skoda, Gurudev Motors car dealership operations. Service Advisors will greet customers, understand vehicle concerns, open job cards, coordinate inspections, estimate work, obtain approvals, and update customers on repair status, timelines, and costs. They will work closely with workshop teams, ensure adherence to service processes, and focus on delivering high levels of customer satisfaction and aftersales support. Senior Service Mechanics will diagnose mechanical and electrical issues, perform repairs and scheduled maintenance, conduct test drives, and ensure that work meets manufacturer and safety standards. Both positions will collaborate with parts, warranty, and quality teams to ensure efficient service operations and positive customer experiences.
Qualifications

• Strong customer orientation with skills in Customer Satisfaction and Customer-focused Service
• Experience in Customer Service and Aftersales operations within an automotive workshop or dealership
• Effective Communication skills for interacting with customers, technicians, and internal teams
• Technical knowledge of passenger car systems (mechanical, electrical, diagnostics) for Senior Service Mechanics roles
• Ability to interpret job cards, service manuals, and manufacturer guidelines
• Previous experience as a Service Advisor or Automotive Mechanic/Technician in a dealership environment preferred
• Relevant automotive vocational training, diploma, or degree (e.g., Mechanical/Automobile engineering or ITI/Polytechnic) beneficial
• Comfort working in a fast-paced workshop setting with focus on safety, quality, and timely delivery