Senior Training Manager

We're Hiring || Senior Training Manager

• Process: International (Banking + Others)
• Shifts: Rotational Shift (including night shifts)
• Working Days: 5 days a week, 2-week offs
• Location - Mumbai & Chennai (Role will require travelling at both location)
• Education - Graduate (Experience) required

Job Description -

• Review Existing Training Materials of the project/s
• Help in designing KRAs for the team assigned
• Work with Call Center management staff
• Coordinate training activities with Hexaware and client stakeholders
• Develop and review cross-training materials and SOPs
• Preparation and review of relevant Training reports and Dashboards
• Participate in RFQs/RFPs responses and discussions
• Coordinate plans on TTT sessions for new/potential trainers
• Experience in Inbound and Outbound Voice and Non-Voice domain
• Span of control – 900 FTE's
• Strong Banking/ BFSI/CS/Telecom/Travel/eCommerce experience from International projects is required
• Preparation of decks for MBRs, WBRs, QBRs for client reviews
• Develop Managers/DMs/AMs for on-the-job requirements and part of the succession planning exercise.

Criteria -

• Graduate / Post-Graduate
• 5-6 years of training experience in a managerial role
• 10+ years of experience in process training area managing teams
• Experience in Inbound and Outbound Voice and Non-Voice domain
• Ability to coordinate training activities with stakeholders across one or multiple LOBs as assigned and multiple locations.

Interested candidates can connect with -

HR Simran - [phone removed]

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