Senior Team Member

Process Overview*:

Global Investigations process deals with handling of payment-related queries received from banks, internal BOA departments, customers, nostro outstanding and returned payments. All queries require detailed analysis and resolution as per standard timelines. The team handles investigations for all currencies arising for Asia, EMEA and US regions.

• Investigating and identify root cause for an enquiry
• Contact external banks through SWIFT correspondence messages
• Pass payments adjustment entries on client accounts, internal accounts and nostro accounts
• Review nostro accounts and ensure all outstanding debits and credits are cleared as per timelines
• Follow up with external banks for details, confirmation and recall of funds
• Verify correspondence and payment adjustments as per currency cut-off
• Manage workflow in the team

Job Description*:

The associate will report to an FLM and will be working as an IC.

• Associate will be responsible for resolving queries raised by clients, internal departments, BOFA branches and external banks and providing a resolution in a timely manner
• Deliver and manage individual targets and contribute towards process metrics
• Understand, interpret process procedures and regulations
• Willingness to work in late shifts and in rotational shifts
• Should have strong decision-making, critical thinking, and oral and written communication skills
• Adherence to the SLAs - productivity, turn-around-time, and accuracy
• Perform investigation with good accuracy
• To process investigations/enquiries of incoming, outgoing, and returned payments in a timely manner, adhering to laid down procedures and ensure that the established service standards are met
• Payment flow, Nostro, Vostro
• Thoroughly familiar with the payment concepts, i.e., MT 103/202/110/111 and ISO equivalent MX

Responsibilities*:

• Excellent knowledge of investigation process
• Investigating and identifying root cause for an enquiry
• Contact external banks through SWIFT correspondence messages
• Pass payments adjustment entries on client accounts, internal accounts and nostro accounts
• Review nostro accounts and ensure all outstanding debits and credits are cleared as per timelines
• Follow up with external banks for details, confirmation and recall of funds

Requirements*:

• Graduate [B.Com] or Postgraduate [MBA Finance]
• Certifications If Any - None
• 2+ years of working experience in investigations
• In-depth understanding of SWIFT payments and message types
• Detailed knowledge of Nostro accounts
• Should have worked on PEGA and good understanding of GIN Project
• Good communication skills, both verbal and written

Desired skills:

• The candidate must be a Graduate or Postgraduate - Commerce (B.Com) or MBA (Finance)
• Good communication skills, both verbal and written
• 2+ years relevant work experience. Prior work experience in Global Investigations is mandatory
• In-depth understanding of SWIFT payments and message types
• Ability to work on all types of cases
• Ability to multitask, prioritize urgent items, and meet stringent cut-offs
• Flexible and adaptable to changing demands and shift timings
• Should be a team player
• Ability to meet deadlines and achieve agreed targets

Work Timings*:

Shift Timings: Rotational - Working hours as per business requirement of region supported - 24*7