Senior Style Associate - M G Road - Kochi

Job Description

Job Title : Senior Style Associate

Department : Retail Stores

Reports To : Store Manager

Role Summary : The Senior Style Associate leads by example, delivering exceptional

customer experiences, driving sales, and ensuring operational

excellence with a customer-focused mindset and adaptability.

Key

Responsibilitie

s

: Customer Focus

• Build and maintain strong customer relationships by
  
  

understanding their preferences and providing tailored

solutions.

• Address issues professionally and ensure customer needs are
  
  

met.

• Gather customer feedback to improve products and services
  
  

while addressing any concerns promptly.

Sales Mastery

• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs
  
  

and offering relevant products and services.

• Focus on selling higher-value products to increase the
  
  

average transaction value.

• Use upselling and cross-selling techniques to enhance
  
  

customer engagement and meet sales targets.

• Demonstrate negotiation and objection-handling to convert
  
  

prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and
  
  

customer insight with the team.

• Demonstrate problem-solving skills to address challenges and
  
  

manage resistance effectively.

• Show learning agility by quickly adopting new processes or
  
  

strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the
  
  

Store Manager, ensuring smooth functioning.

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and
  
  

minimizing discrepancies.

• Assist the Store manager in managing inventory processes,
  
  

including replenishment, stock takes, and tracking product

turnover.

• Ensure accurate inventory records and adhere to operational
  
  

guidelines to maintain efficiency.

• Follow company policies, work processes, and enforce store
  
  

standard operating procedures (SOPs). Escalate any identified

bottlenecks.

Leadership Excellence

• Take charge of situations requiring immediate attention,
  
  

including escalated customer issues, and ensure professional

resolutions.

• Lead by example in fostering accountability, goal-driven
  
  

performance, and ethical practices within the team.

• Assist in training and mentoring new and existing team
  
  

members to improve their understanding of products and

services.

Candidate

Requirement

:

• Min HSC 2 years of retail experience/ Graduates with 2 years
  
  

of experience in retail.

• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and
  
  

building strong customer relationships

• Experience in mentoring team members
• Experience in handling cash transactions and inventory
  
  

management

• Proficient in POS systems and other relevant retail
  
  

technologies

• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts
  
  

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