Senior Specialist - Transactional Services

We are seeking a talented individual to join our Transactional Services team, part of our reinsurance and capital business. This role will be based in Gurugram. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Specialist - Transactional Services:

We are seeking a Senior Specialist - Transactional Services who will be part of the reinsurance contract document. Setting up risk on system basis contract document/Broker Instruction sheets and generating covering letter (EOC) for the clients. Creating premiums transactions and generating LPANs and closing instructions. Understanding/analysing the claims documents from the clients, setting up of claims on system, creating claims transactions and generating documents. Submission of documents to reinsurers. Monitor the agreement, following up with clients and reinsurers. Handling enquiries from reinsurers and clients.

We will count on you to:

• Produce accurate client/underwriter documentation associated with the respective processes within specified turnaround times
• Update self with knowledge of the core product principles and regulations to align with the continuous learning culture at MMC
• Ensure that all statutory and company regulations are followed while processing work to protect clients, colleagues and the business interests of the company
• Contribute to the development of a supported and flexible working environment ensuring business needs are met at all times
• Achievement of individual performance measures as outlined and targets set within performance appraisal as agreed with line manager
• Understand and contribute to the achievement of individual and departmental Key Performance Indicators and Service Levels Agreements
• Work towards enhancing customer/client experience whilst adding value to the respective end-to-end business process
• Display professional communication skills at all levels within MMC and with external customers
• Maintain relevant records/logs/timesheets and hygiene of work as required by management and for MIS purposes
• Participate in and attend any training programs or learning sessions as deemed necessary for enhancing job skills or nominated by managers
• Constantly build technical expertise and business knowledge associated with the respective process as deemed necessary by line manager
• Take ownership of work queues and ensure proper handover of work to team/line manager in case of absence from work
• Support, assist and provide guidance to less experienced colleagues as needed
• Participate and support manager in team meetings and activities to share opinions, ideas, knowledge and solutions; maintain strong working relationships and participate in initiatives and/or contribute where required to deliver outcomes
• Perform quality checks for less experienced colleagues as per standard guidelines as needed

What you need to have:

• 5+ years of experience in reinsurance broking in the operations area
• Good written and verbal communication skills (mandatory)
• The position requires technical expertise (XOL, Premiums, Claims, Facultative and Proportional Treaty business)
• Logical reasoning and prioritization skills
• Problem solving and analytical skills
• Experience in interacting with international customers
• Excellent presentation and MS Office PowerPoint skills (preferred)
• Good understanding of insurance/reinsurance business/processes
• Good understanding of risk and financial regulatory bodies (preferred)
• Experience in regulations that govern insurance in our countries of operation (i.e. UK, US, Australia, Asia) (preferred)