Senior Specialist, Endpoint Management Application Packaging

SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

Essential Job Functions

• Lead the end-to-end application packaging lifecycle from requirements gathering through deployment, maintenance, and retirement.
• Create, customize, and maintain application packages using MSI, EXE, MSIX, PSAppDeployToolkit (PSADT), and other enterprise packaging tools.
• Package, test, and deploy software applications in modern endpoint management environments.
• Perform application compatibility testing across supported Windows operating systems, including Windows 10 and Windows 11.
• Develop and maintain packaging standards, technical documentation, and deployment procedures.
• Review vendor installation packages and recommend optimal deployment strategies.
• Conduct application assessments and validation testing for operating system upgrades and feature updates.
• Develop, maintain, and troubleshoot PowerShell scripts to automate application installation, configuration, remediation, and removal processes.
• Utilize PSAppDeployToolkit (PSADT) to create standardized deployment packages and improve the end-user installation experience.
• Develop custom detection, remediation, installation, and uninstallation scripts to support enterprise application deployments.
• Automate software lifecycle management activities and improve operational efficiency through scripting.
• Troubleshoot script execution failures and optimize deployment performance.
• Deploy and manage Win32 applications through Microsoft Intune.
• Design and implement application assignment strategies, deployment rings, dependencies, supersedence relationships, and targeting methodologies.
• Create and maintain detection rules, requirement rules, proactive remediations, and deployment policies.
• Troubleshoot Intune application deployment failures, policy conflicts, detection issues, and client-side problems.
• Analyze Intune logs, Endpoint Analytics, and Windows diagnostic data to identify and resolve deployment issues.
• Support Microsoft Autopilot, Microsoft Entra ID, and modern endpoint management initiatives.
• Provide advanced troubleshooting support for Windows 10 and Windows 11 endpoints.
• Investigate application installation issues, operating system behavior, registry settings, services, user profiles, and device configuration problems.
• Utilize Event Viewer, logging tools, PowerShell diagnostics, and endpoint management tools to perform root cause analysis.
• Support Windows feature updates, cumulative updates, and application validation activities.
• Maintain and implement endpoint configuration and security settings in accordance with company standards.
• Collaborate with Endpoint Management, Infrastructure, Information Security, and Service Desk teams to ensure compliance with organizational standards.
• Perform root cause analysis for recurring software deployment and application-related incidents.
• Work directly with software vendors and internal technical teams to resolve complex issues.
• Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
• Participate in Change Management, Incident Management, and Problem Management processes.
• Provide technical leadership and mentorship to junior team members on application packaging standards, deployment methodologies, and scripting best practices.
• Provide technical expertise in the analysis and resolution of complex production issues while ensuring service levels and system availability objectives are met.
• Participate in on-call support and escalation activities as required.
• Maintain familiarity with Microsoft security baselines, audit requirements, and endpoint security controls.
• Develop and maintain documentation required to support internal and external audit activities.
• Monitor vendor portals, technical advisories, and release communications for software updates, patches, vulnerabilities, and lifecycle announcements.
• Partner with Information Security teams to ensure packaged applications comply with organizational security standards and regulatory requirements.
• Other activities as may be assigned by your manager
  
  

Qualifications/ Requirements

• Associate's degree in related field, or equivalent combination of education and experience
• Experienced support staff with 5+ years of relevant experience.
• 5+ years of experience in Enterprise Application Packaging and Deployment.
• Strong hands-on experience with:

• Microsoft Intune
• PowerShell Scripting
• PSAppDeployToolkit (PSADT)
• MSI, EXE, and MSIX Packaging
• Win32 Application Deployment
• Application Detection and Remediation Methods
• Advanced knowledge of Windows 10 and Windows 11 administration.
• Experience troubleshooting enterprise application deployment and endpoint management issues.
• Strong understanding of application lifecycle management and software deployment best practices.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Experience with Microsoft Endpoint Manager / Intune.
• Knowledge of Microsoft Entra ID and Windows Autopilot.
• Experience with Microsoft Defender for Endpoint.
• Experience with Windows Autopatch.
• Familiarity with Azure Virtual Desktop (AVD) and Windows 365 Cloud PC environments.
• Experience with software asset management, inventory management, and license compliance.
• Knowledge of endpoint security controls, application control technologies, and endpoint hardening practices.
• Experience supporting enterprise environments with 1,000+ endpoints.
• Strong verbal, written, and interpersonal communication skills.
• Ability to research and resolve a wide variety of endpoint and application-related technical issues.
• Ability to learn new technologies quickly and adapt to changing business requirements.
• Strong attention to detail and commitment to quality.
• Ability to effectively prioritize and execute tasks in a fast-paced, high-pressure environment.
• Exceptional customer service and communication skills.
• Ability to work independently as well as collaboratively within a team environment.
• Flexibility to work outside normal business hours, including evenings, weekends, and occasional overtime, as business needs require.
• Demonstrated reliability, professionalism, strong attendance, and a collaborative team-oriented mindset.
  
  

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

The annual full time base salary range for this role is

1.00 - 1.00

Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval.

SitusAMC offers a comprehensive and competitive benefits plan.

SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.