Senior Specialist - Business Analysis

Job Summary

As a Service Leader in SRE Department, manage operational and tactical governance for domains in scope. Prioritize operational and minor enhancement demand across the portfolio. Translate business and service needs into an executable backlog. Coordinate day-to-day service delivery with suppliers and internal stakeholders. Monitor service performance, delivery progress, budget, and issue resolution. Escalate service risks, bottlenecks, and cross-team dependencies. Support continuous improvement in stability, efficiency, and flow. Coordinate modernization and decommissioning activities. Manage escalations and gather requirements and topics for Service Improvements. Financial follow up of areas and applications in scope. Support client DTO and TDBAGF Application teams in achieving maturity in Group Priority 0 KPIs and initiatives. Own demand intake model and enforce prioritization rules agreed with business and suppliers. Approve operational priorities within agreed service and budget boundaries.

Responsibilities

• Manage operational and tactical governance for domains in scope
• Prioritize operational and minor enhancement demand across the portfolio
• Translate business and service needs into an executable backlog
• Coordinate day-to-day service delivery with suppliers and internal stakeholders
• Monitor service performance delivery progress budget and issue resolution
• Escalate service risks bottlenecks and cross-team dependencies
• Support continuous improvement in stability efficiency and flow
• Coordinate modernization and decommissioning activities
• Manage escalations and gather requirements and topics for Service Improvements
• Financial follow up of areas and applications in scope
• Support client DTO and TDBAGF Application teams in achieving maturity in Group Priority 0 KPIs and initiatives
• Own demand intake model and enforce prioritization rules agreed with business and suppliers
• Approve operational priorities within agreed service and budget boundaries

Comments on Experience and Skills

• Service oriented mindset and business mindset
• Experience of governance directing planning and monitoring of ISIT services
• Experience from functional management in a global context
• Strong experience within Application Operations is an advantage
• Experience with steering projects and programs
• Knowledge and experience of ITIL SIAM is an advantage
• Excellent communication and presentation skills
• Possess a strong inner drive to reach results and secure deliveries
• Strong organizational skills with the ability to handle numerous tasks simultaneously and prioritize topics
• Complete proficiency in English
• Travel to client office Bengaluru for 2 to 3 days or all days wherever applicable

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