Senior Software Engineer

We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.

In this role, you will:

• Take ownership of assigned tasks and execute them as per agreed timelines and with minimal supervision.
• Monitor service availability of all self-service machines in the estate, be proactive in reporting failures and reaching out to support teams to prevent crisis situations.
• Identify opportunities to improve processes as per business needs and operational efficiency goals with supporting reports with data.
• Understand and undertake relevant changes in the estate as well as work towards continual improvement to existing services.
• Be responsible for escalations to different parties within and outside HSBC.
• Report on service availability, record and log issues in a timely and clear manner, as well as communicate to branch and all interested parties.
• Review and understand information produced by other IT Service Management teams.
• Actively engage in continuous improvement objectives defined by the IT Service Management managers.
• Support daily activities to ensure policy and standards are enforced within self-service while ensuring compliance.
• Undertake analysis and follow-up of service performance, incident and change data to identify and address trends and patterns of disruption/failure.
• Build and support effective working relationships and engage with key stakeholders to proactively drive enduring operational service protection, quality improvements, and accountability.
• Provide consulting services to various stakeholder groups to communicate and educate on best practices.

To be successful in this role, you should meet the following requirements:

• Candidate should be at least a graduate in any discipline with 18 months of IT experience.
• Self-driven, proactive, and able to work under pressure to deliver results within timescales with quality.
• Ability to prioritize and deliver service to agreed service levels within a diverse and constantly changing technical environment.
• Strong analytical skills to quickly assess situations, their impact, and options for resolution with a high level of judgment and decision-making skills.
• Enthusiasm for new technologies and change.
• Good working knowledge of Windows 7/10, Microsoft Office suite of applications, and basic working knowledge of an ATM/self-service kit.
• Strong interpersonal skills and great stakeholder management.
• Good communication skills, both verbal and written.
• Ability to work in a 24/7 environment.