Senior Software Analyst

Majesco isn't just riding the AI wave – we're leading it for the P&C and L&AH insurance industry. Born in the cloud and built with an AI-native vision, we've reimagined the insurance core as a platform that lets insurers move faster, see farther, and operate smarter. As leaders in intelligent SaaS solutions, we've embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, and digital solutions so our customers can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and outcomes.

In a world where change is constant, our native-cloud SaaS platform empowers insurers the agility to adapt to market and risk shifts quickly, reshape their operational cost structure, accelerate innovation readiness, and rethink how insurance can be done with the intelligence to stay ahead. With 1000+ implementations, we are the AI insurance leader that over 350 insurers, reinsurers, MGAs rely on to rethink how insurance can be done in today's modern era of insurance. Break free from the past and build the future of insurance.

Job Description

The analyst will be responsible for maintaining Majesco Insurance Products. This requirement is specifically for Policy products. The analyst will be responsible for maintaining the data module of these applications, which are in the Oracle code base.

Incident Triage and Resolution:

• Monitor production systems for alerts and incidents.
• Prioritize and triage incoming incidents based on severity and impact.
• Escalate critical incidents to the appropriate teams or subject matter experts.
• Monitor, investigate, and troubleshoot production issues in Java J2EE applications.

Issue Tracking and Reporting:

• To support and maintain the existing Oracle code base and debug the application.
• To Good knowledge of database packages and procedures
• Database scripting and data verifications
• UTP and UT
• Maintain accurate incident logs in ticketing systems (e.g., JIRA, ServiceNow).
• Ensure timely updates and communication regarding issue status to stakeholders.

Collaboration with Cross-Functional Teams:

• Work closely with Development, Operations, and QA teams to resolve production issues.
• Coordinate and facilitate incident resolution meetings or war rooms when necessary.
• Act as a liaison between technical and non-technical teams to streamline problem resolution.

Root Cause Analysis:

• Participate in post-incident reviews to identify root causes and long-term solutions.
• Analyze logs and diagnostic data to quickly identify the root cause of issues.
• Perform Code Review, Performance Tuning
• QC support
• Functional expertise in modules

Process Improvement:

• Suggest and implement improvements to existing triage and support processes.
• Assist in automating repetitive tasks and enhancing monitoring capabilities.
• Provide feedback to improve system monitoring, documentation, and processes

Documentation:

• Create and maintain troubleshooting guides and SOPs for handling recurring issues.
• Document incident resolution processes for future reference.

Skills / Attributes Required:

Essential Technical Knowledge:

• Strong understanding of production environments and IT infrastructure (e.g., databases, servers).
• Proficiency in monitoring tools (e.g., Instana) and ticketing systems.
• Experience with Linux/Unix commands and scripting for troubleshooting.
• Experience with complex data modelling/entity relation modelling and design techniques, database normalisation theory, data dictionary, and schema design techniques.
• Expertise in SQL: sub-queries, joins, oracle inbuilt functions
• Expertise in PL/SQL: collections, VARRAY, exception handling, cursors, package/ procedure/ function
• Knowledge of Version Control tools, e.g., SVN
• Debug J2EE applications using tools like JProfiler, JConsole, or VisualVM.
• Strong knowledge of Java/J2EE, JSP Servlet, Web Service, REST, SOAPUI
• Performance Monitoring & Optimization:
• Identify memory leaks, thread deadlocks, and performance bottlenecks.
• Optimize database queries and enhance system efficiency.

Problem-Solving Skills:

• Ability to quickly diagnose complex technical issues under pressure.
• Solid analytical and troubleshooting skills.
• Review Java J2EE code, APIs, and system dependencies to understand and resolve issues.

Communication:

• Excellent verbal and written communication skills for interacting with technical teams and business stakeholders.
• Experience in explaining technical issues.

Collaboration & Coordination:

• Strong interpersonal skills to work effectively with multiple teams and across departments.
• Experience with managing and escalating critical incidents effectively