Senior ServiceNow Platform Engineer

Job Title


Responsibilities

• As a ServiceNow Engineer on the ServiceNow platform, you'll serve as a senior technical SME and strategic leader within our Global Service Management organization. You'll drive platform innovation, lead technical delivery, and ensure seamless integration across enterprise systems. You'll collaborate with architects, developers, vendors, and business stakeholders to shape and evolve our ServiceNow ecosystem.
• In this role, you will also be expected to leverage and contribute to ServiceNows rapidly evolving Agentic AI capabilities. This includes working with the ServiceNow Agentic AI Suite - encompassing Now Assist (Otto) , This is a Dev-Ops role , which means the position operates on a rotational shift basis. You will be required to work either morning shifts or evening shifts to ensure round-the-clock platform support, incident response, and operational continuity across global time zones.
• Platform Leadership: Own the technical roadmap for ServiceNow capabilities, ensuring alignment with enterprise architecture and business goals.
• Solution Delivery: Lead end-to-end technical delivery for new features, including configuration, workflow design, UI customization, reporting, and integrations.
• Integration Strategy: Architect and implement integrations with LDAP/Active Directory, SSO (SAML, SiteMinder), REST/SOAP APIs, cloud platforms (AWS, VMware), and enterprise systems.
• Governance & Standards: Conduct impact analysis and code reviews to ensure conformance with architecture, data, and integration standards.
• Collaboration: Partner with Platform Architects, Technical Leads, and cross-functional teams to deliver scalable, high-quality solutions.
• Support & Optimization: Provide expert-level troubleshooting and performance tuning across the platform.
• Documentation & Enablement: Maintain comprehensive technical documentation and mentor junior engineers.
• Continuous Improvement: Stay current with ServiceNow releases and industry trends to drive platform evolution.

What You Will Bring

• Deep technical expertise in the ServiceNow platform, including administration, scripting, and application development.
• Strong understanding of IT infrastructure, CMDB, and configuration management principles.
• Proven experience leading technical delivery across the full software lifecycle.
• Excellent communication skills with the ability to influence and collaborate across technical and non-technical teams.
• Strong analytical and problem-solving skills, with a proactive mindset and commitment to excellence.
• A passion for mentoring, learning, and driving cross-functional success.

Basic Qualifications

• Education: Bachelors degree in Computer Science, Information Technology, or a related field.
• Experience: Minimum of 8 years of experience in ServiceNow development.
• Technical Skills: Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.Experience with REST/SOAP APIs and integration tools.Fluent in English for verbal and written communications, is essential.

Additional Skills/Preferences

• ServiceNow Certified System Administrator (CSA) certification is a plus.
• Applied knowledge of ITIL v3 or ITIL v4.
• Experience with AWS, VMware, JDBC/ODBC, and enterprise data management.
• Demonstrated ability to drive platform strategy and cross-functional alignment.
• A great sense of humor and passion for engaging people.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.