Senior ServiceNow Developer

Job description:

We are seeking a skilled ServiceNow Developer to design, develop, configure, and maintain ServiceNow applications and integrations. The ideal candidate will have hands-on experience with ServiceNow platform capabilities, follow best practices, and collaborate closely with stakeholders to deliver scalable and secure solutions.

Key Responsibilities:

• Design, develop, and implement ServiceNow solutions using best practices
• Customize ServiceNow applications using Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer
• Develop and maintain ServiceNow modules such as ITSM, CSM, APO, MCO, Finance Management, Employee Center
• Build and support integrations using REST, SOAP, MID Server, and IntegrationHub
• Create and manage workflows, Flow Designer, ETL, IntegrationHub, Data Fabric/Zero Copy Connectors, and transformation
• Perform unit testing, debugging, and troubleshooting of platform issues
• Support platform upgrades, patches, and releases
• Collaborate with architects, business analysts, and stakeholders to gather requirements
• Follow SDLC, Agile/Scrum, and change management processes
• Maintain technical documentation and knowledge articles

Required Skills & Qualifications:

• 5+ years of hands-on ServiceNow development experience
• Strong experience with JavaScript, REST/SOAP APIs, and integrations (server-side and client-side)
• In-depth knowledge of ServiceNow platform architecture
• Experience with Source-to-Pay, Order-to-Cash lifecycle, Accounts Payable, Accounts Receivable, etc.
• Familiarity with CMDB and ITSM
• Experience with other applications would be a plus, such as ITOM and HRSD
• Understanding of ACLs, roles, and security best practices
• Experience working in Agile/Scrum environments

Preferred Qualifications:

• ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), and module-specific certifications (CSM, ITSM, MCO, etc.)
• Experience with ServiceNow Performance Analytics and Reporting
• Knowledge of UI Builder, Service Portal, and Workspace configuration
• Exposure to DevOps, CI/CD, and ATF (Automated Test Framework)

Soft Skills:

• Strong analytical and problem-solving skills
• Excellent communication and documentation abilities
• Ability to work independently and in a team environment
• Strong stakeholder management skills

Education:

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience
• Minimum 5+ years of experience in ServiceNow

Nice to Have:

• Experience with cloud platforms (CSM, MCO, APO)
• Knowledge of ITIL processes
• Experience supporting global enterprise environments