SENIOR SERVICE ENGINEER

Job Description

Novateur Electrical & Digital Systems Private Limited seeks a seasoned Senior Service Engineer to lead the 3‑Phase UPS service team. The role involves troubleshooting, repairing, and commissioning high‑kVA UPS installations, driving down downtime, and delivering exceptional technical support to our enterprise customers.

Responsibilities

• Complete all assigned breakdown calls and customer complaints within stipulated timelines.
• Perform preventive maintenance, minor service calls, installations, and commissioning of 3‑Phase UPS systems.
• Diagnose electrical, electronic, battery, and system faults; provide root‑cause analysis and corrective actions.
• Manage repeat breakdowns with appropriate technical support and escalation when necessary.
• Prepare and submit accurate service, installation, commissioning, and preventive‑maintenance reports.
• Ensure proper site preparation, testing, documentation, and handover for higher‑kVA UPS projects.
• Follow approved service procedures, safety standards, and company guidelines on customer sites.
• Coordinate with the Service Manager and technical team for critical or unresolved issues.
• Maintain records of tools, spare parts, replaced components, and service activities.
• Travel to customer locations as required and maintain professional communication and relationships.
  
  

Qualifications

Diploma/B. Tech. in Electrical/Electronic Engineering or related field.

• Minimum 5 years of hands‑on experience with 3‑Phase UPS systems.
• Strong knowledge of power electronics, battery technology, and protection schemes.
• Proven track record in troubleshooting, root‑cause analysis, and corrective action implementation.
• Experience in preventive maintenance, installation, and commissioning of high‑voltage equipment.
• Excellent documentation skills and ability to produce clear technical reports.
• Strong customer‑service orientation with effective communication and interpersonal skills.
• Willingness to travel extensively across assigned territories.