Senior Salesforce Developer - Service Cloud

Responsibilities

• Lead the design, development, and deployment of scalable Salesforce Service Cloud solutions using Apex, LWC, SOQL, and Salesforce APIs.
• Design and implement integrations between Salesforce Service Cloud and enterprise calling/telephony systems.
• Work on Salesforce Call Center integrations and telephony-enabled Service Cloud solutions.
• Implement and support Service Cloud Voice capabilities and integrations.
• Integrate Salesforce with third-party applications and external systems using APIs and web services.
• Configure and customize Service Cloud features based on business and customer-service requirements.
• Collaborate with stakeholders to understand business processes and translate requirements into scalable Salesforce solutions.
• Lead and mentor a team of Salesforce developers and admins.
• Conduct code reviews and ensure adherence to Salesforce development and coding best practices.
• Ensure effective use of DevOps practices and tools such as SFDX, Git, Jenkins, and CI/CD pipelines.
• Manage and prioritize development activities using Agile tools such as Jira.
• Troubleshoot and resolve technical, integration, and production issues.
• Create and maintain technical documentation for Salesforce solutions and integrations.
• Work closely with business, technical, and leadership teams to ensure successful project delivery.

Required Skills

• Experience Salesforce Technical Skills: Strong hands-on experience in Salesforce Service Cloud.
• Strong expertise in Apex, Lightning Web Components (LWC), SOQL, and Salesforce APIs.
• Experience with Salesforce configuration, customization, and development.
• Strong understanding of Salesforce integrations and third-party application integration.
• Experience with REST/SOAP APIs and web services.
• Telephony / Calling System Skills: Must Have Hands-on experience integrating Salesforce with calling/telephony systems.
• Experience with Enterprise Calling Systems and Salesforce.
• Experience with Salesforce Call Center.
• Experience with Service Cloud Voice.
• Understanding of CTI/telephony integration, call routing, screen pop, call logging, and related Service Cloud capabilities.
• Experience integrating Salesforce with external communication/contact-center platforms.
• DevOps Tools: Experience with SFDX, Git, Jenkins, CI/CD pipelines, or equivalent Salesforce DevOps tools.
• Good understanding of Salesforce deployment and release management processes.
• Experience working with Jira in an Agile/Scrum environment.
• Functional Leadership Skills: Strong understanding of Service Cloud business processes and customer service workflows.
• Ability to translate business requirements into scalable Salesforce solutions.
• Proven experience in team management, mentoring developers, and owning technical delivery.
• Strong stakeholder management and communication skills.
• Ability to work effectively with business, technical, and leadership teams.
• Certifications: Salesforce Certified Platform Developer I/II; Salesforce Certified Administrator; Salesforce Service Cloud Consultant; Salesforce Architect certifications.

Preferred Qualifications

• Strong experience in Salesforce Service Cloud Voice / Salesforce Call Center / CTI integrations.
• Experience working with global clients and global delivery models.
• Experience in Agile/Scrum methodology.
• Experience handling complex Salesforce integration projects.
• Strong troubleshooting and problem-solving skills.
• Ability to drive technical discussions and provide solution recommendations.

Competencies/Values

• Ability to work in a startup-like culture and conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Ability to complete projects successfully while maintaining timeline.
• Persuasive, encouraging, and motivating.
• Time zones change flexibility and work under pressure.
• Ability to understand the different communication styles of team members and contractors who come from a broad spectrum of disciplines.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.