Senior Program Manager

About the Role

Innovaccer is seeking a Program Manager with deep experience in healthcare technology implementations, including large-scale systems such as EHRs. This role is critical to driving operational excellence and delivering complex, multi-million-dollar solutions to our enterprise healthcare clients. You will lead cross-functional teams, manage Agile delivery, and ensure successful outcomes aligned with client goals and Innovaccer's strategic vision.

A Day in the Life

• Lead end-to-end project delivery across scope, planning, risk, issue, communication, and integration management.
• Manage Agile delivery frameworks and scale processes across teams and stakeholders.
• Own project execution against contract/service order, ensuring alignment with client expectations and business outcomes.
• Track and report progress using tools like Smartsheet, JIRA, Confluence, and others.
• Proactively manage risks and issues, driving resolution through stakeholder collaboration.
• Prepare and present governance reports, OKRs, KPIs, and executive dashboards.
• Coordinate across product, engineering, infrastructure, and client teams to ensure seamless delivery.
• Oversee transition to production support and manage post-go-live activities including ticketresolution.
• Facilitate Agile ceremonies: sprint planning, reviews, retrospectives, demos.
• Serve as a subject matter expert in project management and Agile delivery within the organization.

What You Need

• 10+ years of over all experience with 5+ years of core program management experience, preferably in healthcare technology and agile frameworks
• Hands-on experience with large system implementations, especially EHR platforms (Epic, Cerner, etc.).
• Very strong stakeholder management and customer-facing skills.
• Proficiency in project management and Agile tools: JIRA (Hands-on and must be able to write complexJQL's), Confluence, Smart sheet, Rally; AI Tools (Hands-on).
• Experience with AI/LLM tools (e.g., Claude, ChatGPT, Gemini) including prompt engineering andpractical application to improve workflows, processes, or team efficiency.
• Familiarity with APIs, SQL, BI tools, and automation concepts.
• PMP or equivalent certification preferred.