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    Job · 20756658

    COIMBATORE · FULLTIME

    Senior Process Associate

    KG Invicta Services

    KG Invicta Services

    Coimbatore · onsite · Posted 11d ago

    Sourced fromFoundit
    Not disclosed1–8 yrsfulltimeCoimbatore

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    Section · 01

    About this role

    We're Hiring!

    Job Position: Senior Process Associate

    Experience: 1 to 8 Years

    Work Mode: Work from Office

    Location: Bengaluru / Coimbatore

    Key Responsibilities

    • Handle inbound customer enquiries professionally via calls, emails, and chat channels.
    • Understand customer needs and recommend suitable products or services to drive sales.
    • Convert customer enquiries into sales opportunities by effectively presenting product features, benefits, and value propositions.
    • Resolve customer queries, concerns, and objections while delivering an exceptional customer experience.
    • Identify opportunities for cross-selling and upselling to maximise revenue and customer satisfaction.
    • Maintain accurate customer records, interactions, and sales updates in CRM systems.
    • Adhere to company policies, sales processes, tools, and quality standards.
    • Meet sales targets, productivity goals, and key performance indicators (KPIs).
    • Collaborate with internal teams to ensure seamless customer service and business growth.

    Eligibility

    • 1 to 8 years of experience in customer support or related roles.
    • Excellent communication and customer handling skills.

    Perks Benefits

    Cab Facility

    Complimentary Meal

    Night Shift Allowance

    Performance Incentives Annual Bonus

    Continuous Learning Career Growth Opportunities

    Apply now and take the next step in building a rewarding career in KGIS.

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    Section · 02

    Skills

    crm systemsCustomer Handlingsales processes

    Section · Company

    About KG Invicta Services

    KG Invicta Services

    KG Invicta Services

    Management Consulting

    482

    employees

    Coimbatore, Tamil Nadu

    India

    ₹2.8L PA avg

    Avg at KG Invicta Services

    About

    KG Invicta Services Private Limited (KGiS) is a leading Business Process Consulting and Management (BPCM) service provider, dedicated to maximizing organizational efficiency and enabling impactful work.With a focus on operational excellence, KGiS manages crucial business processes, allowing teams to concentrate on their core expertise, enhance productivity, and drive better decision-making for long-term success.By bringing together top talent, cutting-edge technology, and effective strategies, KGiS delivers incremental business value that fuels exponential growth.For over two decades, KGiS has supported global clients through onshore and offshore locations, handling key business functions such as customer engagement, healthcare services, talent acquisition, finance and accounting, and back-office operations.The goal is to strengthen capabilities, overcome operational challenges, and create a seamless path toward achieving business objectives.

    Industries

    Management Consulting

    Employee ratings

    10 reviews

    3.1/ 5

    Culture

    2.3

    Career growth

    2.4

    Work-life

    2.7

    Employees rate it well for

    Job Security33Work-Life Balance32

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