COIMBATORE · FULLTIME
Senior Process Associate

KG Invicta Services
Coimbatore · onsite · Posted 11d ago
Sourced from
Not disclosed1–8 yrsfulltimeCoimbatore
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Section · 01
About this role
We're Hiring!
Job Position: Senior Process Associate
Experience: 1 to 8 Years
Work Mode: Work from Office
Location: Bengaluru / Coimbatore
Key Responsibilities
Cab Facility
Complimentary Meal
Night Shift Allowance
Performance Incentives Annual Bonus
Continuous Learning Career Growth Opportunities
Apply now and take the next step in building a rewarding career in KGIS.
This job is provided by Shine.com
Job Position: Senior Process Associate
Experience: 1 to 8 Years
Work Mode: Work from Office
Location: Bengaluru / Coimbatore
Key Responsibilities
- Handle inbound customer enquiries professionally via calls, emails, and chat channels.
- Understand customer needs and recommend suitable products or services to drive sales.
- Convert customer enquiries into sales opportunities by effectively presenting product features, benefits, and value propositions.
- Resolve customer queries, concerns, and objections while delivering an exceptional customer experience.
- Identify opportunities for cross-selling and upselling to maximise revenue and customer satisfaction.
- Maintain accurate customer records, interactions, and sales updates in CRM systems.
- Adhere to company policies, sales processes, tools, and quality standards.
- Meet sales targets, productivity goals, and key performance indicators (KPIs).
- Collaborate with internal teams to ensure seamless customer service and business growth.
- 1 to 8 years of experience in customer support or related roles.
- Excellent communication and customer handling skills.
Cab Facility
Complimentary Meal
Night Shift Allowance
Performance Incentives Annual Bonus
Continuous Learning Career Growth Opportunities
Apply now and take the next step in building a rewarding career in KGIS.
This job is provided by Shine.com
Sourced from foundit
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Section · 02
Skills
crm systemsCustomer Handlingsales processes
Section · Company
About KG Invicta Services

KG Invicta Services
Management Consulting
482
employees
Coimbatore, Tamil Nadu
India
₹2.8L PA avg
Avg at KG Invicta Services
About
KG Invicta Services Private Limited (KGiS) is a leading Business Process Consulting and Management (BPCM) service provider, dedicated to maximizing organizational efficiency and enabling impactful work.With a focus on operational excellence, KGiS manages crucial business processes, allowing teams to concentrate on their core expertise, enhance productivity, and drive better decision-making for long-term success.By bringing together top talent, cutting-edge technology, and effective strategies, KGiS delivers incremental business value that fuels exponential growth.For over two decades, KGiS has supported global clients through onshore and offshore locations, handling key business functions such as customer engagement, healthcare services, talent acquisition, finance and accounting, and back-office operations.The goal is to strengthen capabilities, overcome operational challenges, and create a seamless path toward achieving business objectives.
Industries
Management Consulting
Employee ratings
10 reviews
3.1/ 5
Culture
2.3
Career growth
2.4
Work-life
2.7
Employees rate it well for
Job Security33Work-Life Balance32
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