Senior Principal - IT Asset & Configuration

This role leads Hardware Asset Management (HAM) and Software Asset Management (SAM) across GSK Technology. The role sets the enterprise practice, standards, controls, data-quality expectations and delivery discipline required to maintain trusted asset and configuration information across a largely outsourced, multi-sourced ecosystem. It establishes clear accountabilities, governs adherence and assures that internal teams and delivery partners maintain complete, accurate and timely records throughout the lifecycle. Working through ServiceNow and integrated discovery, inventory, procurement and supplier data sources, the role enables service operations, cyber security, change, incident, problem, resilience and technology lifecycle decisions. It also drives proportionate automation and responsible AI-enabled productivity, with security, compliance, data quality, human review and governance guardrails embedded by design.

Key Responsibilities:

• Define and maintain the enterprise IT Asset and Configuration Management practice covering HAM and SAM, aligned to GSK standards, regulatory requirements and the Technology operating model.
• Input to policies, standards; set control objectives, lifecycle rules, data ownership and RACI expectations; ensure accountabilities are clear across internal teams, strategic partners, managed service providers and specialist suppliers.
• Establish reliable asset inventories, ownership, evidence and compliance reporting, including alignment between asset records and related Configuration Items.
• For SAM, assure entitlement, deployment and consumption data and support licence compliance, audit and optimisation decisions.
• Act as the senior functional authority for IT Asset and Configuration Management capabilities in ServiceNow, shaping requirements, backlog priorities, controls, data models and acceptance criteria with the platform team.
• Govern integrations with discovery, endpoint, cloud, procurement, identity, security and supplier data sources, including reconciliation, exception handling and authoritative-source decisions.
• Define dashboards and management information that make control performance, risk, data quality and remediation progress transparent.
• Partner with the Automation Acceleration team and relevant platform or engineering teams to identify and prioritise automation opportunities across discovery, normalisation, reconciliation, attestation, exception triage and reporting.
• Promote responsible use of AI-enabled analysis and productivity tools to identify anomalies and improve decision support, with approved data use, security and compliance controls, explainability where appropriate, human review and auditable outcomes.

Key Relationships/Customers:

• Business stakeholders
• Asset owners
• Finance, Procurement
• Risk, audit and compliance stakeholders
• ServiceNow platform and product teams
• Technology product, platform and service owners
• Enterprise Architecture and engineering teams
• Cyber Security, Global Risk and Compliance
• ITSM process leads, including Incident, Change and Problem Management
• Automation Acceleration team
• Data, reporting and observability teams
• Strategic partners and managed service providers

Experience Required:

Education & Professional Qualifications:

• Degree in IT, Computer Science, Engineering, Business Information Systems or related field, or equivalent experience.
• ITIL Foundation required; ITIL Managing Professional, IT/Software Asset Management or ServiceNow certification desirable.
• Asset-management certification desirable.

Area of Specialisation:

• Deep knowledge of IT Asset, Software Asset and Service Asset & Configuration Management practices.
• Strong understanding of CMDB design, CI lifecycle, discovery, reconciliation and data-quality controls.
• Working knowledge of hardware lifecycle governance, licence compliance, audit support and optimisation.
• Strong functional knowledge of ServiceNow CMDB, HAM and SAM and their integration with enterprise data sources.
• Understanding of technology risk, cyber security, privacy and regulatory expectations in a global regulated environment.
• Understanding of automation and responsible AI adoption in service-management data and workflows.

Experience Required:

• Significant experience leading IT Asset and Software Asset or a related practice in a large, complex organisation.
• Proven experience setting or inputting to standards, controls and governance for HAM and SAM, not just administering records.
• Experience assuring outcomes in outsourced and multi-sourced environments.
• Hands-on functional experience of ServiceNow HAM/SAM, integrations and reporting.
• Understanding of CMDB CI classes and data models for effective leadership of HAM/SAM.
• Experience supporting software compliance/audits with Procurement, Commercial and Finance stakeholders.
• Experience in a regulated global enterprise, ideally pharma, life sciences or healthcare, including leading audit readiness and response.

Skills/Background:

• Balances control, compliance, data quality and operational practicality.
• Strong governance design, policy writing and process documentation capability.
• Analytical mindset, able to define metrics and prioritise remediation.
• Strong influencing skills, securing action from teams that do not report to the role.
• Commercial awareness to support licensing/asset decisions while owners retain contract/supplier accountability.
• Translates technical and licensing detail into clear risk and decision language for senior stakeholders.
• Makes proportionate, risk-based decisions across a federated technology estate.
• Committed to responsible automation and AI adoption with human oversight.
• Fluent written and spoken English.