Senior Operations Manager - D2C Business
Namhya Foods PVT LTD · Gurugram · onsite · Posted 8d ago
About a minute. You'll make an account on the way through.
About this role
About Namhya Foods:
Namhya Foods is an Ayurveda-led wellness brand known for its healing teas backed by 80+ years of Ayurvedic formulation. Featured on Shark Tank India Season 1 and backed by Aman Gupta (boAt). The company was founded by Ridhima Arora in 2019.
About the Role:
Namhya Foods is looking for a dynamic and experienced Senior Operations Manager-D2C Business to lead and streamline end-to-end D2C operations. The ideal candidate should have hands-on experience in managing e-commerce operations, warehouse processes, order fulfillment, and cost optimization while taking complete ownership of operational performance.
Key Responsibilities:
- Manage end-to-end D2C operations across multiple sales channels.
- Oversee order processing, inventory management, warehousing, and logistics.
- Work extensively on platforms like EasyCom and UniCommerce.
- Take complete ownership of operational cost centres and drive cost optimization.
- Coordinate with warehouse, customer support, procurement, finance, and marketplace teams.
- Monitor inventory accuracy and ensure timely replenishment.
- Ensure timely dispatch of orders while maintaining high service levels.
- Analyze operational data and prepare MIS reports for management.
- Improve operational processes to enhance efficiency and reduce costs.
- Manage third-party logistics (3PL) partners and ensure SLA compliance.
- Handle escalations related to operations and ensure quick resolution.
Required Skills & Experience:
- 4 - 8 years of experience in D2C/E-commerce Operations.
- Hands-on experience with EasyCom, UniCommerce, or similar OMS/WMS software.
- Strong understanding of inventory management, warehouse operations, and order fulfillment.
- Experience in handling operational budgets and cost centres.
- Excellent analytical, leadership, and problem-solving skills.
- Strong communication and stakeholder management abilities.
- Proficiency in MS Excel and reporting tools.
Preferred Qualifications:
- Experience in FMCG, Food, Consumer Goods, or D2C brands.
- Familiarity with marketplace operations such as Amazon, Flipkart, Blinkit, Zepto, and Swiggy Instamart.
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