GURUGRAM · FULLTIME
Senior Manager- Training | US Travel Process
Impetus Career Consultants
Gurugram · onsite · Posted 9d ago
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Section · 01
About this role
Senior Manager- Training (US Travel process)
Location: Gurugram
Experience: 6+ Years in International BPO | 2-4 yrs/Product Trainer
Key Responsibilities:
Deliver NHA, nesting, refresher & upskilling training.
Train teams on Travel processes and marketplace policies.
Conduct TNA, assessments, mock sessions and performance coaching.
Collaborate with QA & Operations to improve process metrics.
Maintain training reports, trackers and batch performance.
Requirements:
Strong US Voice process knowledge
Excellent English communication
Experience with LMS/CRM & MS Excel
Knowledge of ADDIE/Kirkpatrick is an advantage
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Section · 02