Senior Manager - SAP Basis

Job Title

Sr. Manager - SAP S4Hana Basis

Location

Bangalore HO

Reporting To

S4 Hana Program Manager

Role Purpose

The SAP Basis Manager is responsible for the overall administration, governance, performance, security, and operational excellence of the SAP S/4HANA Cloud landscape. The role ensures stable, secure, and efficient SAP platform operations while driving cloud adoption, system optimization, release management, integrations, and compliance with enterprise architecture and cybersecurity standards.

The individual will collaborate closely with business stakeholders, SAP functional teams, infrastructure providers, SAP support teams, and external partners to ensure seamless delivery of SAP services and continuous improvement of the SAP ecosystem.

Key Responsibilities

SAP S/4HANA Cloud Platform Management

• Manage and govern SAP S/4HANA Cloud environments across Development, Test, Pre-Production, and Production landscapes.
• Act as the primary owner of SAP Basis and technical platform operations.
• Monitor system health, performance, availability, and capacity utilization.
• Ensure adherence to SAP best practices and cloud operational standards.
• Coordinate with SAP support for incident resolution, service requests, and escalations.

Release & Change Management

• Manage SAP S/4HANA Cloud quarterly release cycles.
• Assess release impacts and coordinate testing activities with business and functional teams.
• Plan and govern transport management processes.
• Lead change management activities ensuring minimal business disruption.
• Maintain release calendars and deployment schedules.

Security & Compliance

• Collaborate with SAP Security and GRC teams to ensure compliance with corporate policies.
• Support Identity and Access Management (IAM) integrations.
• Ensure compliance with SOX, GDPR, internal controls, and audit requirements.
• Review system security configurations and vulnerability assessments.
• Support periodic audits and remediation activities.

System Monitoring & Performance Optimization

• Establish proactive monitoring using SAP Cloud ALM, SAP Solution Manager (where applicable), and enterprise monitoring tools.
• Identify performance bottlenecks and drive optimization initiatives.

Integration & Technical Architecture

• Manage technical integrations involving:
  • SAP BTP
  • SAP Integration Suite
  • SAP Ariba
  • SAP SuccessFactors
  • SAP Concur
  • Third-party applications
• Work with enterprise architecture teams to define integration and connectivity standards.
• Support API management and middleware operations.

SAP Cloud Operations & Governance

• Define and maintain SAP operational procedures and runbooks.
• Manage SLAs, KPIs, and vendor performance metrics.
• Ensure business continuity and disaster recovery readiness.
• Drive operational excellence through automation and process improvements.
• Maintain landscape documentation and technical architecture records.

Vendor & Stakeholder Management

• Manage SAP support partners and managed service providers.
• Review service delivery performance against contractual SLAs.
• Build strong relationships with business leaders and functional teams.
• Provide technical leadership for SAP platform strategy and roadmap initiatives.

Team Leadership

• Lead and mentor Basis administrators, cloud platform specialists, and support teams.
• Define team objectives, performance measures, and development plans.
• Foster a culture of continuous learning and innovation.

Required Qualifications

Education

• Bachelor's degree in computer science, Information Technology, Engineering, or related field.
• SAP certifications in SAP S/4HANA Cloud, SAP Technology, or SAP BTP preferred.

Experience

• 10+ years of SAP Basis administration experience.
• 5+ years managing SAP S/4HANA environments.
• 3+ years working with SAP S/4HANA Public Cloud and/or Private Cloud Edition.
• Experience leading SAP Basis teams and managing external service providers.
• Experience supporting global SAP deployments and large-scale enterprise environments.

Leadership Competencies

• Strategic thinking and technology leadership
• Strong stakeholder management
• Vendor and contract management
• Problem-solving and decision-making
• Excellent communication and influencing skills
• Ability to manage multiple priorities in a fast-paced environment
• Continuous improvement mindset

Preferred Industry Experience

• FMCG / Consumer Goods
• Manufacturing
• Retail
• Shared Services Organizations
• Global Enterprise SAP Landscapes

. Lead professionals are individual contributors
. Requires in-depth conceptual and practical knowledge in own discipline and basic knowledge of related disciplines
. Has knowledge of best practices and how own area integrates with others is aware of the competition and the factors that differentiate the company in the market
. Acts as a resource for other team members may lead projects with limited risks and resource requirements
. Solves complex problems by taking a new perspective on existing solutions exercises judgment based on the analysis of multiple sources of information
. Impacts achievement of activities within own team and other related teams works within broad guidelines and policies
. Confidently explains complex, difficult and/or sensitive information works to build consensus

Enterprise Architecture Job Family Description:
Roles in this job family have skills and expertise in defining standards and policies to ensure an integrated landscape of interdependent technology solutions. They design and develop information technology architecture solutions to meet business requirements and ensure the compatibility and optimisation of proposed digital products, services and enhancements. Roles may cover different elements of the architecture from Enterprise Architecture, Solution, Network and Infrastructure related skill sets.

Working with us

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you're supported to manage your wellbeing and balance your priorities from day one.

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Our purpose is crafting iconic drinks chosen for life's moments. And it's our people, with their different experiences, perspectives and talents, who make that possible.

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You'll work alongside people with different backgrounds, experiences and perspectives - challenging, supporting and learning from one another as one outstanding team.

Together, we're constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you'll have the opportunity to contribute, make an impact and play your part in making life's moments mean a little more.

Ready to bring your best This could be your opportunity.