Senior Manager - eCommerce Delivery - eCommerce

What would you do?

The eCommerce Delivery Lead will be responsible for managing and scaling content and catalog operations across owned channels and eRetailer / 3P marketplaces. This role will oversee end-to-end CMS update operations, content adaptation, and product information management workflows to ensure timely and high-quality activation of offers, campaigns, and product content across digital commerce platforms. The role requires strong domain expertise in eCommerce operations, experience managing large-scale content operations, and the ability to drive SLA adherence, operational quality, and stakeholder alignment.

What are we looking for?

Domain Expertise:

- Strong eCommerce domain knowledge, including marketplace and owned channel operations.

- Understanding of digital commerce workflows from content creation to activation.

Platform Experience:

- CMS platforms.

- PIM tools (e.g., Inriver, Salsify, Magento etc).

- eCommerce platforms (e.g., Shoppe, Amazon, Rakuten etc).

- Digital Asset Management systems (e.g., Adobe Experience Manager / Adobe DAM).

Operational Leadership:

- Experience managing large-scale eCommerce operations teams.

- Strong track record in SLA management, operational governance, and quality control.

- Ability to manage high-volume content updates and campaign activations.

Other Key Skills:

- Program management and cross-functional coordination.

- Process optimization and workflow design.

- Issue resolution and escalation management.

- Attention to detail and operational rigor.

Preferred Experience:

- Experience managing content operations for global brands or large marketplaces.

- Exposure to multi-market or multi-retailer eCommerce ecosystems.

- Experience working with agency or outsourced operations teams.

Roles and Responsibilities:

eCommerce Content & CMS Operations:

- Lead CMS update operations across owned websites and support marketplace platform syndication process.

- Manage the end-to-end workflow from Content adaptation to offer management to CMS activation, ensuring timely publication of campaigns and product updates.

- Oversee content adaptation and deployment across different eRetailer templates and platform requirements.

Product Information & Digital Asset Management:

- Manage operations involving PIM and DAM systems to support product content management and asset distribution.

- Lead teams that work with platforms such as Inriver, Magento, Salsify, and Digital Asset Management tools like Adobe.

- Ensure proper product data governance, enrichment, and syndication across channels.

Marketplace & 3P Platform Operations:

- Support content deployment and updates for eRetailer / 3PP platforms.

- Manage template updates, platform-specific content formatting, and marketplace requirements.

- Ensure alignment with retailer guidelines, content standards, and marketplace best practices.

Operational Excellence & SLA Management:

- Lead large-scale operations teams delivering CMS and eCommerce content and activation services.

- Define and manage SLAs around timeliness, quality, and operational efficiency.

- Monitor operational performance metrics and continuously drive improvements.

Issue & Escalation Management:

- Proactively identify and resolve operational issues impacting content deployment or activation.

- Manage issue resolution workflows and escalation management with internal teams and external stakeholders.

Stakeholder & Program Management:

- Partner with marketing, content, digital commerce, and technology teams to align on campaign timelines and requirements especially for Peak period campaigns like 11/11, Thanksgiving etc.

- Act as the primary point of contact for operational execution across multiple stakeholders.

- Provide reporting, operational insights, and continuous improvement recommendation.