Senior Manager - Customer Service & Logistics
Caparo Group · Delhi · onsite · Posted 2d ago
Undisclosed5–7 yrsfulltimeSourced from
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About this role
Senior Manager - Customer Service Logistics India
Role Purpose
Key Accountabilities
1. Customer Service Order Management
2. Logistics, Imports Distribution
3. Regulatory Compliance
4. Planning, Inventory Cost
5. Systems, Controls Projects
6. People Stakeholder Leadership
Key Relationships
Internal
External
Experience, Education Skills
Leadership Competencies
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Location: New Delhi, India
Function: Logistics Customer Service
Grade: G4
Workplace Type: Hybrid
Role Purpose
Lead end-to-end Customer Service Logistics for India, ensuring reliable product flow from source to customer, compliant and cost-effective operations, disciplined order-to-cash execution, strong customer experience, and an agile operating model that supports business growth. The role is the senior India coordination point for operational issue resolution and works across Commercial, Finance, Planning, Tax, Legal, Quality, regional Supply Chain teams, external authorities, customers and logistics partners.
Key Accountabilities
1. Customer Service Order Management
- Lead customer service and order-to-cash execution, ensuring accurate orders, invoicing, delivery visibility and timely issue resolution.
- Drive service improvement through customer collaboration, missed-sales analysis and corrective actions.
2. Logistics, Imports Distribution
- Govern imports, customs clearance, bonded warehousing, inventory, 3PL operations and outbound distribution.
- Ensure shipment visibility, documentation accuracy, stock integrity and effective management of logistics partners.
3. Regulatory Compliance
- Ensure compliance with customs, excise, FSSAI, Legal Metrology, licensing, label registration and audit requirements.
- Maintain audit-ready records and preventive controls to protect business continuity.
4. Planning, Inventory Cost
- Partner with planning teams to manage availability, inventory health, SLOB, bond expiry and supply risks.
- Own logistics budgets, provisions, cost control, productivity initiatives and vendor governance.
5. Systems, Controls Projects
- Ensure effective SAP execution, KPI reporting, SOPs, controls and audit readiness.
- Lead automation, process improvement and cross-functional supply-chain projects supporting India growth.
6. People Stakeholder Leadership
- Lead and develop the India CSL team with clear accountability, cross-training and succession coverage.
- Act as the senior India CSL coordination point across Commercial, Finance, Supply Chain, authorities and service providers.
Key Relationships
Internal
- India Commercial and Sales, Finance and Controls, Tax, Legal, Quality/Regulatory, Demand and Supply Planning, Procurement, HR, IT/GBS, India leadership, APAC CSL and regional/global Supply Chain teams.
External
- Customers, distributors, 3PLs, transporters, customs brokers/CHAs, bonded warehouses, co-packers, consultants, auditors, regulatory authorities and other service providers.
Experience, Education Skills
- Graduate degree in Supply Chain, Logistics, Operations, Commerce, Engineering or a related discipline; postgraduate qualification is an advantage.
- Typically 5-7 years of progressive experience in customer service, logistics, import/export, supply-chain operations or a related function, including meaningful team and stakeholder leadership.
- Strong preference for experience in Alcobev, beverages, FMCG or another highly regulated consumer-goods environment.
- Working knowledge of bonded warehousing, customs, excise, FSSAI, Legal Metrology, taxation interfaces and India import/export operations.
- Demonstrated experience with SAP or another ERP, process controls, reporting and systems/process implementation.
- Commercial understanding of logistics contracts, 3PL governance, freight and warehousing costs, budgeting, provisions and vendor payments.
- Strong problem-solving, prioritisation, negotiation and cross-functional stakeholder-management skills.
- Ability to work with ambiguity, manage urgent escalations and convert operational detail into clear decisions for senior leadership.
- Strong written and spoken English; confident communication with regional/global teams, customers, vendors and authorities.
- Advanced Excel and data-analysis capability; interest in automation, digital tools and continuous improvement.
Leadership Competencies
- Customer and business orientation
- Ownership and accountability
- Agility and calm issue resolution
- Strategic thinking with disciplined execution
- Influencing without authority
- Risk and compliance mindset
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceCustomer ExperienceAutomationAgileExecutive leadershipExportAdvanced Excelbusiness continuityexcisecustomsExport OperationsCustoms ClearanceERPFreightBudgetingcompliancefinance3Pl
About Caparo Group
Caparo Group
Oil & Gas
175
employees
1968
58 years old
London
United Kingdom
₹4.5L PA avg
Avg at Caparo Group
About
Operates a diversified portfolio in steel, engineering, real estate, and finance, generating significant global revenue while serving varied market needs.
Industries
Oil & Gas
Employee ratings
10 reviews
3.9/ 5
Culture
3.4
Career growth
3.0
Work-life
3.6
Employees rate it well for
Overall Company39Company Culture37
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