Senior ITAM & Discovery Implementation Specialist

Job Description: Senior ITAM & Discovery Implementation Specialist

Location: Noida

Experience: 5-10 Years

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About the Role

We are looking for an experienced Senior ITAM & Discovery Implementation Specialist to join our Professional Services team and support the deployment of HCL BigFix Service Management Discovery and Asset Management solutions. The ideal candidate will possess strong expertise in Discovery, Hardware Asset Management (HAM), Asset Lifecycle Management, Contract Management, and Warranty Tracking, along with a solid understanding of IT infrastructure and asset governance processes.

Key Responsibilities

Discovery & Asset Visibility

• Implement and optimize IT Discovery solutions for infrastructure, application, and asset identification.
• Configure and manage discovery probes, sensors, credentials, and scan schedules.
• Ensure accurate identification, classification, and reconciliation of IT assets across enterprise environments.
• Support CMDB population and maintain asset visibility across on-premises, cloud, and hybrid infrastructures.

Asset Management Implementation

• Implement and configure Hardware Asset Management (HAM) processes and workflows.
• Design and support end-to-end Asset Lifecycle Management processes, including procurement, deployment, maintenance, and retirement.
• Configure and manage Contract Management and Warranty Tracking capabilities.
• Establish asset governance practices and data quality standards.

Customer Consulting & Professional Services

• Lead customer workshops, discovery sessions, and solution demonstrations.
• Gather and analyze business and technical requirements.
• Provide best-practice recommendations for asset governance, discovery strategies, and lifecycle management.
• Act as a trusted advisor to customers throughout implementation and adoption phases.

Technical Leadership & Project Delivery

• Lead end-to-end implementation projects and ensure successful delivery.
• Troubleshoot and optimize discovery, asset reconciliation, and lifecycle management processes.
• Develop implementation documentation, solution designs, and knowledge transfer materials.
• Mentor junior consultants and provide technical leadership across project engagements.

Qualifications & Skills

• 4+years years of experience in IT Asset Management, ITOM Discovery, or related implementation projects.
• Hands-on experience with:
• HCL BigFix Service Management Discovery or
• ServiceNow Discovery and HAM or
• BMC Discovery or
• Device42 or equivalent Discovery/Asset Management platforms
• Strong understanding of:
• Hardware Asset Management (HAM)
• Asset Lifecycle Management
• Contract and Warranty Management
• CMDB and Asset Reconciliation
• Network, Server, Storage, and Cloud Infrastructure
• Proven experience delivering customer-facing implementation and consulting engagements.
• Excellent communication, presentation, and stakeholder management skills.

Preferred Qualifications

• ITIL Foundation Certification.
• Relevant ITAM, HAM, or Discovery certifications.
• Experience with cloud environments such as AWS, Azure, or GCP.