Senior IT System Solution Architect - ServiceNow HRSD

A Snapshot of Your Day

As a HRSD System Solution Architect, you will play a critical role in the successful implementation, maintenance, and optimization of the ServiceNow HRSD system, ensuring it meets the organization's needs and drives efficiency and productivity. Your knowledge kit should include a broad technical knowledge and experience across varying infrastructure requirements, development, system architecture and design.

How You'll Make An Impact

• Design and own the end-to-end technical architecture for ServiceNow HRSD implementations, including Employee Center, Case and Knowledge Management, Lifecycle Events, and HR Service Portal.
• Translate business requirements from HR stakeholders into scalable, well-governed technical solutions aligned with ServiceNow best practices.
• Lead solution design workshops, produce architecture documentation (solution designs, integration diagrams, data models), and present recommendations to technical and business stakeholders.
• Define and enforce coding standards, platform governance, and configuration best practices across the HRSD workstream.
• Architect integrations between ServiceNow and third-party/HR systems (e.g., SAP SuccessFactors, Workday, payroll systems) using REST/SOAP APIs, IntegrationHub, and MID Server.
• Oversee data model design, security architecture (ACLs, data policies, PII handling), and platform scalability considerations specific to HR data.
• Provide technical leadership and mentorship to developers and configuration analysts within the project team.
• Conduct code and design reviews to ensure solutions meet performance, security, and maintainability standards.
• Support pre-sales and scoping activities, including effort estimation and technical proposal input, where required.
• Stay current with ServiceNow platform releases and HRSD product roadmap, advising on upgrade impacts and new feature adoption.
• Ensure compliance with data privacy regulations (including GDPR) in the handling of employee data within the platform.

What You Bring

• 6+ years of hands-on experience with the ServiceNow platform, including at least 3 years focused specifically on HR Service Delivery (HRSD).
• Proven experience architecting and delivering at least 2–3 full-cycle HRSD implementations.Strong knowledge of ServiceNow HRSD modules: Employee Case Management, Employee Center Pro, Lifecycle Event Management, Document Management, and Knowledge Management.
• Solid understanding of ServiceNow platform fundamentals: Flow Designer, IntegrationHub, Service Portal/UI Builder, ACLs, Business Rules, Script Includes, and CMDB.
• Experience designing integrations with HRIS/payroll systems (SAP SuccessFactors, Workday, or similar).
• Exposure to multi-country/multi-language HR service delivery configurations.
• Familiarity with Agile/Scrum delivery methodologies.ServiceNow certifications required: Certified System Administrator (CSA) and Certified Implementation Specialist – HRSD.
• Additional certifications preferred: Certified Application Developer (CAD).
• Excellent communication skills in English (written and spoken); Portuguese language skills are a plus but not mandatory.
• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent professional experience)
• Experience with ServiceNow AI capabilities for HR use cases.
  
  

About The Team

Our Global Functions play a key role in advancing the company's central initiatives and maintaining operational excellence across different groups, business areas, and regions. These roles support our vision to become the most valued energy technology company in the world. As part of our team, you supply to our vision by shaping the global energy transition, partnering with our internal and external collaborators, and conducting business responsibly and in compliance with legal requirements and regulations.

Who is Siemens Energy

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 100,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we're also using our technology to help protect people and the environment.

Our cross-border team is committed to redefining the energy sector by exploring new possibilities to achieve balanced, reliable, and affordable energy solutions. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our CommitmenttoDiversity

Lucky for us, we are not all the same! Through diversity, we generate power. We run on inclusion and our combined creative energy is motivated by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Flexible work schedules guarantee a good work life balance.
• Access ongoing professional and personal development while sharpening your mind with our training programs.
• Your lunch with SE meal tickets
• Stay safe and stable with our medical subscription
• Think about your future too with Pension Pilon
• Look after yourself with our Wellbeing Initiatives
  
  

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