Senior IT Product Manager

Role & Responsibilities

• Define and drive the product vision, strategy, and roadmap in alignment with business objectives and customer needs.
• Own the end-to-end product lifecycle, from ideation and requirements gathering to development, launch, and continuous improvement.
• Conduct market research, competitive analysis, and customer discovery to identify market opportunities and product growth areas.
• Collaborate with engineering, design, sales, marketing, operations, and customer success teams to deliver high-quality technology products.
• Translate business requirements and customer feedback into clear product requirements, user stories, acceptance criteria, and functional specifications.
• Prioritize product backlogs, features, and enhancements based on customer value, business impact, technical feasibility, and development effort.
• Work closely with engineering teams to evaluate technical solutions, manage dependencies, address risks, and ensure timely product delivery.
• Define product KPIs, OKRs, success metrics, and performance dashboards to measure adoption, engagement, retention, revenue, and customer satisfaction.
• Use product analytics, customer insights, and A/B testing to validate hypotheses and drive data-informed product decisions.
• Manage stakeholder expectations, communicate product roadmaps, and provide regular updates on progress, risks, and business outcomes.
• Develop business cases, assess ROI, and support pricing, positioning, and go-to-market strategies.
• Coordinate product launches, release planning, user acceptance testing, and post-launch performance reviews.
• Identify opportunities to improve product usability, scalability, reliability, and operational efficiency.
• Ensure alignment with security, privacy, compliance, and relevant technology standards.
• Facilitate Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, and retrospectives, where applicable.
• Mentor junior product managers and contribute to product management best practices, frameworks, and processes.

Preferred Candidate Profile

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related discipline.
• MBA or postgraduate qualification in Product Management, Business Administration, or Technology Management is an added advantage.
• 5 to 10 years of relevant experience in product management, IT product development, technology consulting, or business analysis, with demonstrated ownership of products or major features.
• Proven ability to define product strategy, manage roadmaps, prioritize backlogs, and deliver products aligned with business objectives.
• Strong understanding of software development lifecycle (SDLC), Agile/Scrum methodologies, and modern product development practices.
• Experience translating customer and business needs into product requirements, user stories, functional specifications, and acceptance criteria.
• Familiarity with technical concepts such as APIs, databases, cloud platforms, system integrations, and software architecture.
• Proficiency with product management and collaboration tools such as Jira, Confluence, Figma, and product analytics platforms.
• Strong analytical skills, including experience defining KPIs, tracking product metrics, interpreting user behavior, and making data-driven decisions.
• Experience conducting market research, competitive benchmarking, customer interviews, and product usability assessments.
• Demonstrated ability to collaborate with engineering, design, marketing, sales, and other cross-functional stakeholders.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Strong problem-solving abilities, strategic thinking, and sound decision-making under uncertainty.
• Ability to balance customer needs, business priorities, technical constraints, and delivery timelines.
• Experience with product launches, go-to-market planning, roadmap communication, and post-launch optimization.
• A track record of delivering measurable improvements in product adoption, customer satisfaction, revenue, retention, or operational efficiency.
• Prior experience mentoring product teams or leading complex, cross-functional initiatives is highly desirable.
• Relevant product management certifications, domain expertise, and experience working with SaaS, enterprise IT, B2B, or B2C products are advantageous.