Senior IT Architect

Job Summary

As a ServiceNow Architect, you will lead the technical direction of the ServiceNow platform, defining scalable architecture, governance standards, and integration strategies. This role combines platform leadership, solution design, and stakeholder engagement to ensure ServiceNow capabilities align with business and technology objectives while supporting ongoing modernization and automation efforts.

This full-time position is based onsite in Hyderabad, India. The role partners closely with enterprise architects, business stakeholders, platform administrators, developers, and external partners to advance the ServiceNow ecosystem and support enterprise technology initiatives.

Responsibilities

• Define and maintain ServiceNow platform architecture, standards, and roadmap aligned with enterprise technology strategies.
• Design scalable, secure, and sustainable ServiceNow solutions supporting performance, integration, and compliance requirements.
• Lead implementation and configuration of ServiceNow applications, modules, and platform capabilities.
• Design and oversee integrations between ServiceNow and enterprise systems using REST APIs, IntegrationHub, and related technologies.
• Establish and enforce platform governance, coding standards, architectural guardrails, and security best practices.
• Collaborate with business stakeholders, enterprise architects, and technology teams to translate requirements into technical solutions.
• Create and maintain architecture blueprints, technical documentation, configuration standards, and implementation guidelines.
• Mentor ServiceNow developers and administrators through technical leadership, design reviews, and knowledge sharing.

Required Knowledge and Experience

• Bachelor's degree with 8+ years of IT experience OR Master's degree with 6+ years of IT experience, including ServiceNow platform architecture, design, and implementation.
• 2+ years of experience as a ServiceNow Platform Architect leading enterprise-scale ServiceNow solutions.
• Active ServiceNow Certified System Administrator (CSA) certification.
• Experience leading ServiceNow customization, development, configuration, and integration initiatives.
• Experience with ServiceNow architecture, JavaScript, HTML, CSS, AJAX, and platform scripting.
• Nice to Have:
  • ServiceNow Certified Application Developer, Certified Implementation Specialist (HR, Customer Service Management, or IT Service Management), or ServiceNow Architect certification.
  • Experience developing and maintaining ServiceNow architecture blueprints and platform governance frameworks.
  • Experience building custom Service Portal widgets, pages, Configurable Workspaces, and Flow Designer solutions.
  • Experience with ServiceNow AI Search, Now Assist, Predictive Intelligence, and platform optimization initiatives.
  • Experience implementing REST integrations, IntegrationHub spokes, OAuth authentication, and Single Sign-On solutions.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.