Senior Guest Service Associate Front Office

Company Description The Clarks Hotels & Resorts is a growing hospitality group with destinations across India and select international locations. With operations in 2 countries, 12 distinct brands, and over 133 hotels, the group offers diverse experiences for guests and meaningful career paths for team members. The portfolio ranges from business hotels to leisure resorts, providing opportunities to work in varied settings and service styles. Team members are encouraged to contribute to a culture of guest delight, professional excellence, and continuous learning.
Role Description The Senior Guest Service Associate – Front Office is a full-time, on-site role based in Kharar. This role is responsible for welcoming guests, managing check-in and check-out procedures, and ensuring a smooth and efficient front office experience. Daily tasks include handling reservations, responding to guest queries, coordinating with housekeeping and other departments, and resolving issues promptly to maintain high guest satisfaction. The role also involves updating guest records, processing payments, promoting hotel services, and maintaining a professional and courteous demeanor at all times. The Senior Guest Service Associate supports junior team members, helps maintain front office standards, and contributes to a positive and organized work environment.
Qualifications

• Strong guest-facing skills, including Guest Services and Guest Service experience in a hotel or similar environment.
• Proficient Customer Service abilities, with a focus on problem-solving, empathy, and maintaining composure under pressure.
• Experience handling Reservations, including booking management, system updates, and accuracy in data entry.
• Excellent Communication skills, both verbal and written, with the ability to interact clearly and professionally with guests and colleagues.
• Prior front office or reception experience in hospitality is preferred; knowledge of hotel PMS systems is an advantage.
• Ability to work flexible shifts, including weekends and holidays, and maintain high service standards in a fast-paced environment.
• Strong organizational skills, attention to detail, and a collaborative approach to working with cross-functional teams.
• Diploma or degree in Hotel Management, Hospitality, or a related field is beneficial.