DELHI · FULLTIME
Senior Functional Consultant
InTalent Asia
Delhi · onsite · Posted 9d ago
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Section · 01
About this role
Senior Functional Consultant – CargoWise ERP
Employment Type: Full time
Work Mode: Hybrid - Delhi
Industry: Logistics Technology /Digital Transformation
Package : Paid in USD
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Role Overview
The selected candidate will be responsible for understanding client requirements, configuring CargoWise modules, supporting customs compliance, delivering L2/L3 help desk support, maintaining project documentation, and ensuring high-quality service delivery across freight forwarding, warehousing, billing, and logistics operations.
Key Responsibilities
- Lead CargoWise One implementation, configuration, user training, and client onboarding projects.
- Support CargoWise-related managed services delivery for logistics and freight forwarding clients.
- Configure and maintain CargoWise modules, including Forwarding, Warehouse Management, and Tariff & Rates.
- Support freight forwarding, warehousing, billing, and operational workflows through effective system configuration.
- Analyze client business processes and recommend practical improvements using CargoWise functionality.
- Gather business requirements from clients and translate them into system configuration and process solutions.
- Manage customs compliance activities, including US filings such as AES, ISF, AMS, and In-Bond.
- Support European import and export declaration processes and related compliance requirements.
- Resolve operational queries related to customs compliance, CargoWise workflows, and logistics processes.
- Provide L2 and L3 help desk support for CargoWise users and client teams.
- Troubleshoot functional issues, configuration errors, user queries, and operational system challenges.
- Maintain accurate project documentation, process notes, configuration records, and support logs.
- Work closely with clients, internal delivery teams, technical teams, and project stakeholders.
- Provide advisory support on best practices for CargoWise usage and logistics process optimization.
- Stay updated on CargoWise enhancements, module updates, and industry best practices.
- Ensure timely delivery of high-quality client services in a service-oriented and delivery-focused environment.
- Support continuous improvement initiatives across consulting, implementation, support, and managed services activities.
- Maintain strong client relationships through professional communication, timely updates, and reliable delivery.
- Perform any other functional consulting, ERP implementation, or support-related duties assigned by management.
Candidate Profile
- Bachelor's degree in Computer Science, Data Science, Information Systems, or a related field.
- Certified CargoWise Professional certification will be preferred or required.
- Minimum 5 years of experience in freight forwarding, logistics, CargoWise consulting, ERP consulting, or related logistics technology roles.
- Proven experience as a CargoWise Functional Consultant or similar role.
- Strong working knowledge of the CargoWise Forwarding module.
- Strong working knowledge of the CargoWise Warehouse Management module.
- Experience with Tariff & Rates configuration within CargoWise.
- Experience supporting customs brokerage compliance across US and European operations.
- Proven experience supporting BPO, logistics service, freight forwarding, or managed services environments.
- Good understanding of freight forwarding, warehousing, billing, customs compliance, and logistics operational workflows.
- Strong process analysis and business process improvement capability.
- Ability to provide L2/L3 support and resolve complex functional queries.
Key Skills
- CargoWise One implementation
- CargoWise Forwarding module
- CargoWise Warehouse Management module
- Tariff & Rates configuration
- Customs compliance
- US filings including AES, ISF, AMS, and In-Bond
- European import and export declarations
- L2 and L3 help desk support
Ready to take your career to new heights
We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for an experienced professional to fill the role of Senior Functional Consultant – CargoWise ERP.
Apply now and see how you can be the perfect fit for this exclusive position!
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Section · 02