Senior Executive Client Servicing

Company Description:

Incentix is an IIT Delhi-incubated, technology-led loyalty and engagement company building intelligent, scalable loyalty ecosystems for brands across India and international markets.

We combine technology, data, analytics, gamification, rewards, and engagement to build loyalty programs across diverse ecosystems, including distributors, dealers, retailers, contractors, influencers, sales teams, and consumers.

Our programs are designed around real business objectives not just points and rewards and involve complex participant journeys, technology workflows, data intelligence and large-scale engagement.

THE ROLE

We are looking for a Senior Client Servicing Executive - Loyalty Programs who can take end-to-end ownership of client relationships and program success.

This is not a conventional account-management role. You will work at the intersection of client, business, technology, data, and operations, helping clients design, execute, and continuously improve technology-led loyalty programs.

KEY RESPONSIBILITIES

Client & Account Management

• Own day-to-day client relationships and become a trusted business partner.
• Understand client objectives, business challenges and channel ecosystems.
• Lead client reviews, discussions, presentations, and program performance conversations.
• Proactively identify opportunities for improving engagement and client value.

Loyalty Program Management

• Manage end-to-end execution of loyalty and incentive programs.
• Understand and manage earning, redemption, tiers, campaigns, eligibility, rewards and engagement journeys.
• Coordinate program launches, campaigns, enhancements and ongoing operations.
• Monitor program performance, identify risks and drive corrective actions.

Technology & Solutioning

• Work closely with Product, Technology and Operations teams to translate business requirements into technology solutions.
• Understand platform capabilities, workflows, dashboards, integrations and product enhancements.
• Participate in requirement gathering, solutioning, UAT and implementation.
• Continuously identify opportunities to replace manual processes with scalable technology solutions.

Data & Business Insights

• Analyse program data covering participation, engagement, points, redemption, tier movement and campaign performance.
• Develop MIS, dashboards and client presentations with meaningful insights.
• Use data to identify trends, opportunities, anomalies and improvement areas.

Stakeholder & Issue Management

• Own complex client and participant issues through to resolution.
• Coordinate across Technology, Operations, Finance, Rewards, Creative and other teams.
• Manage escalations professionally while ensuring SLA and process adherence.

WHAT WE ARE LOOKING FOR

• 2-3 years of experience in client servicing, account management, loyalty, incentives, MarTech, or digital or technology-led businesses.
• Strong client-facing and relationship-management skills.
• Good understanding of technology platforms and ability to translate business requirements into actionable solutions.
• Analytical mindset with good working knowledge of Excel/Google Sheets and PowerPoint.
• Excellent communication, presentation and stakeholder-management skills.
• Strong ownership, problem-solving ability and attention to detail.
• Ability to manage multiple clients, priorities and deadlines in a fast-paced environment.
• Loyalty, channel incentive, distributor/dealer ecosystem, or international client experience will be an advantage.

Website: www.incentix.com

Apply at [HIDDEN TEXT].