Senior Enterprise Operations Engineer-2

We are seeking a highly skilled L2 Cloud Operations Engineer to operate, scale, and continuously improve enterprise-grade multi-cloud platforms. This role combines expertise in cloud engineering, DevOps, SRE, automation, CI/CD troubleshooting, observability, security operations, and AIOps-driven incident management.

You will be responsible for ensuring complex incident resolution, platform reliability, DevOps enablement, Kubernetes operations, automation, and operational excellence across AWS, Azure, and hybrid environments.

Key Responsibilities:

• Cloud Operations & Platform Reliability (SRE Focus)
  • Take ownership of production cloud platform stability, availability, performance, and reliability.
  • Lead complex incident triage, deep troubleshooting, and resolution across cloud and container platforms.
  • Implement SRE best practices such as SLIs, SLOs, SLAs, error budgets, and resilience engineering.
  • Drive root cause analysis (RCA) and eliminate recurring failures through engineering solutions.
• CI/CD Pipeline Support & DevOps Enablement
  • Provide advanced troubleshooting for CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, Azure DevOps, AWS CodePipeline).
  • Diagnose and resolve pipeline failures related to infrastructure, container builds, artifact storage, security scanning, and deployment orchestration.
  • Enable self-service pipelines, progressive delivery, canary deployments, and rollback automation.
  • Collaborate with engineering teams to improve deployment velocity, quality, and reliability.
• Multi-Cloud Engineering & Kubernetes Operations
  • Operate and support large-scale AWS, Azure, and hybrid cloud platforms.
  • Perform advanced Kubernetes operations including:
  • Cluster management
  • Node scaling
  • Networking troubleshooting
  • Pod failures
  • Storage & ingress debugging
  • Manage cloud networking, compute, storage, IAM, load balancing, and security services.
• Observability, AIOps & Intelligent Operations
  • Operate and enhance enterprise observability platforms across metrics, logs, traces, and events.
  • Implement AIOps-driven alert correlation, noise reduction, anomaly detection, and predictive analytics.
  • Build automated remediation workflows and self-healing systems.
  • Drive MTTR reduction through automation-first operations.
• Security Operations & DevSecOps
  • Provide cloud security incident triage and remediation.
  • Implement DevSecOps automation for vulnerability scanning, compliance checks, and policy enforcement.
  • Support cloud security posture management (CSPM), IAM governance, secrets management, and certificate lifecycle management.
• Automation, Infrastructure as Code & Engineering Excellence
  • Build and maintain infrastructure as code (IaC) using Terraform, CloudFormation, ARM, and Bicep.
  • Develop automation scripts and tools using Python, Bash, PowerShell, and Go.
  • Implement event-driven automation and auto-healing frameworks.
• ITSM, Incident, Change & Problem Management
  • Serve as the technical escalation point for L1 teams.
  • Lead incident management, problem management, and change governance using ITIL best practices.
  • Maintain high-quality SOPs, runbooks, and knowledge articles.

Mandatory Qualifications & Certifications (Strict Requirement):

Candidates must hold at least two of the following certifications:

• Certified Kubernetes Administrator (CKA)
• AWS Certified Solutions Architect - Associate
• AWS DevOps Engineer - Professional / SysOps Administrator - Associate
• Microsoft Azure Solutions Architect Expert
• Azure DevOps Engineer Expert

Candidates without minimum two active certifications will not be considered.

Required Technical Skills:

• Cloud & Platform
  • AWS: EC2, EKS, VPC, IAM, ALB/NLB, S3, RDS, CloudWatch, Lambda
  • Azure: AKS, VNET, IAM (Entra), Load Balancer, App Services, Monitor
  • Multi-cloud architecture & operations
• Kubernetes & Containers
  • Kubernetes (EKS, AKS, OpenShift)
  • Helm, Kustomize, ArgoCD, Flux
  • Docker, container build pipelines
  • Service mesh (Istio / Linkerd - good to have)
• CI/CD & DevOps Toolchain
  • Jenkins, GitHub Actions, GitLab CI, Azure DevOps
  • Terraform, CloudFormation, ARM/Bicep
  • Artifact management: Nexus, Artifactory
  • GitOps workflows
• Observability & AIOps
  • Dynatrace, Datadog, Prometheus, Grafana, Splunk, ELK
  • Event correlation, anomaly detection, predictive analytics
  • AIOps platforms & auto-remediation frameworks
• Security & Compliance
  • IAM, secrets management, PKI & certificates
  • CSPM: Prisma Cloud, Wiz, Defender
  • Security incident response
  • Vulnerability scanning & remediation
• Scripting & Automation
  • Python, Bash, PowerShell, Go (any two)
  • REST APIs, event-driven automation
  • Serverless automation workflows
• SRE & Operational Excellence Skills
  • SLIs, SLOs, SLAs
  • Error budgets
  • Chaos engineering
  • Capacity planning & forecasting
  • Performance engineering
• Behavioral & Leadership Skills
  • Strong problem-solving mindset
  • Excellent troubleshooting skills
  • High ownership & accountability
  • Stakeholder communication
  • Ability to work in 24x7 global operations model