Senior Director - Technical Program Management

We are seeking an accomplished and strategic Sr. Director - Technical Program Management (TPM) to lead and scale our TPM function. This individual will be responsible for driving the end-to-end execution of complex, cross-functional technology initiatives across telecom roaming, network security, and fraud & risk management domains. This is a highly visible leadership role requiring deep technical and domain expertise, a strong analytical mindset, and a passion for operational excellence.

The ideal candidate will possess a proven track record of delivering business-critical programs, exceptional stakeholder management capabilities, and a commitment to process rigour and compliance. They should also be able to influence at the executive level, while guiding and mentoring a high-performing team of technical program managers in a fast-paced, high-growth environment.

Responsibilities:

• Lead and manage complex, multidisciplinary programs in telecom roaming, security firewalls, and fraud/risk management, delivering them on time, within scope, and on budget.
• Collaborate cross-functionally with engineering, product, design, security, operations, and business stakeholders to define clear program objectives, deliverables, and KPIs.
• Build and nurture a technically savvy TPM team with strong program ownership, mentoring them to grow into thought leaders and strategic partners.
• Promote technical depth and architectural understanding by engaging in system design reviews, architecture discussions, and technical risk evaluations.
• Develop and institutionalise program management best practices, frameworks, and tooling to standardise high-quality delivery.
• Drive rigorous planning, milestone tracking, and process compliance, ensuring that execution aligns with internal standards and external regulatory frameworks.
• Manage dependencies, assess risks, proactively resolve conflicts, and escalate issues with clarity and urgency.
• Create and deliver crisp, data-driven program updates and dashboards for executives and cross-functional stakeholders.
• Lead strategic planning and roadmap alignment cycles, including quarterly business reviews, OKRs, and resource forecasting.
• Champion a culture of accountability, transparency, and continuous improvement, reinforcing detailed documentation and feedback loops.
• Foster cross-geographical team collaboration, driving alignment and synergy across time zones and functions.

Requirements:

• In-depth knowledge of telecom roaming technologies including IPX, GRX, Diameter/RADIUS, LTE/5G roaming, and interconnect/settlement processes.
• Strong understanding of network security protocols, secure architecture principles, and GSMA security guidelines.
• Familiarity with telecom fraud detection systems, SIM vulnerabilities, threat intelligence, and mobile risk management strategies.
• Experience in reviewing and contributing to system architecture, technical designs, and engineering roadmaps.
• Working knowledge of compliance frameworks such as GDPR, ISO 27001, and their implications for roaming and security platforms.
• 12+ years of experience in technical program management, product engineering, or a related technical leadership role.
• 5+ years of experience leading TPMs or technical delivery teams, with a focus on scalable and impactful team structures.
• Demonstrated technical acumen and hands-on engagement with engineers and architects on system-level thinking and trade-offs.
• Proven success delivering cross-functional initiatives in fast-paced environments, handling ambiguity, and adjusting to shifting priorities.
• Deep expertise in Agile, Scrum, and iterative development methodologies, paired with operational discipline.
• Meticulous attention to detail, with a focus on documentation, process adherence, and compliance tracking.
• Strong analytical and problem-solving skills to interpret complex data, drive insights, and inform decisions.
• Proprietary and Confidential.
• Excellent communicator with the ability to influence, negotiate, and build consensus across senior stakeholders and global teams.

Preferred Experience:

• Experience working with telecom software vendors or mobile operators.
• Exposure to large-scale distributed teams, especially across international geographies.
• Proficiency with Agile delivery tools and DevOps ecosystems, including Jira, Confluence, Jenkins, GitLab, etc.
• Ability to translate business goals into actionable plans, with strong stakeholder management and conflict resolution skills.
• Familiarity with OKRs, KPIs, and ROI-focused decision-making in technical programs.
• Work Experience: 20+ years.
• Educational Qualification: Bachelor's or Master's degree in computer science, Engineering, or a related technical field; an MBA is a plus.