Senior Crm Executive

Role & responsibilities

Manage CRM data, ensuring accuracy and up-to-date information.

Handle customer queries via email, phone calls, and face-to-face interactions.

Resolve customer complaints and concerns in a timely manner.

Provide excellent communication skills to build strong relationships with customers.

Utilize MS Office tools (Excel) for documentation purposes.

Must be able to prepare documentation like allotment letters, maintenance charges etc

Handle basic ERP tools for CRM

Female Candidate Preferred

Preferred candidate profile

Excellent verbal communication skills for effective customer handling.

Strong calculation skills for resolving complex issue.

Perks and benefits