Senior Credit Controller (Collection)

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We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth.    We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.   Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.    For more information, visit WPP.com.

Why we're hiring:

To manage the cash collection portfolio of Clients within the Media and Non-Media Credit Collections Team. Effective conscientious Credit Controller who can demonstrate a successful proven track-record within a credit collection role. Utilising either credit management software, e-mail, telephone to contact Clients regarding debts owed and ensure payment to contracted terms of outstanding invoices. Extremely Client focused, strong communicator, resilient and determined individual who can be self-motivated, and team oriented to achieving individual and team targets set by the Credit Manager

What you'll be doing:

To manage an allocated Client portfolio ensuring payment to contracted terms

Utilise either Credit Management Software (where available), e-mails and telephone to contact Clients in order to ensure payment to terms

Keep a record of all communication with the Client

Resolve all queries and or problems for Clients, copy invoices, proof of delivery, credit notes, and liaise internally to progress any queries that are being handled in any other department or by the operating companies(Opco).

Responsible for the accuarte and timely reporting of Client queries. Liaising with the Billing team and or Opco in order to resolve Client disputes quickly and efficiently

Reconcile clients accounts/ledger.

Attend Opco and or client meetings

Participating in cash planning and forecasting

Providing accounts receivable (AR) systems support to management

Managing the integrity of the notes and supporting documentation regarding queries raised by Clients in accordance to SOX control process’s

Adhere to the Groups credit policy

Ensure daily bank statements are reviewed and Client cash received is allocated accurately on day of receipt of the funds

Cheques received must be recorded and banked daily

Ensure and coordinate with the applicable MDM contact that the integrety of the Client master data records accurately reflect the agreed contractual terms and processes of the Client. Any changes to a Client process on terms and or address must be reflected in the Client master data records

Ad-hoc projects as directed by the Finance Operations Management

Provide holiday and sick cover for colleagues as directed to do so

Weekly 

Provide reports and or participate in weekly debtors review meetings with line manager and Opco in order to provide status on progress on cash collections and overdue position

Weekly meetings with applicable Billing team contacts to review issues and queries in partnership

Review and preparation of weekly reports to monthly target

Monthly

Reporting monthly recommendations of Doubtful Debt to line manager

Working to tight deadlines to achieve monthly Group collection targets set

What you'll need:

Location: Vikhroli, Mumbai (WFO)

Shift: 6.30PM Onwards (Night Shift)

Graduate/Post Graduate with 6-12 years B2B Credit Collections experience within a multinational organisation

Energetic, detailed oriented, able to adhere to deadlines in a timely manner

Strong communication skills for negotiation & reconciliation.

Collection exposure to international clients is must.

Proficiency in excel and word is required.

Self-motivated

Commercially focused with a strong Client service approach

Confidence in dealing and building relationships both internally and externally

Well organised with strength in prioritising

Flexible attitude to achieve results

Who you are:

You're open : we are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic : we approach all that we do with confidence: to try the new and to seek the unexpected.

You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – we champion a culture of people that do extraordinary work

Scale and opportunity – we offer the opportunity to create, influence and deliver projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – unique work and the opportunity to join a group of creative problem solvers. 

#LI-Hybrid  We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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