Senior Business Analyst - P & C

Key Objective:

As a Business Analyst within the Transformation & Delivery Office (TDO) of Chubb's Commercial Insurance (CI) division, you will support the delivery of strategic initiatives by assisting in the elicitation and documentation of business requirements. Working under the guidance of senior Business Analysts and the Delivery Lead, you will help translate stakeholder needs into actionable requirements for IT delivery. This role is an excellent opportunity to build foundational business analysis skills within a complex, large-account commercial insurance environment.

Major Duties and Responsibilities:

• Assist in the elicitation and documentation of business requirements, including drafting user stories for assigned projects under the direction of senior BAs.
• Support collaboration with stakeholders across Commercial Insurance, including Underwriting, Operations, TDO, Technology, and other business functions to gather and clarify requirements.
• Help maintain and organize requirements artifacts such as user stories, process flows, and meeting notes in appropriate tools and repositories.
• Participate in Agile ceremonies (sprint planning, backlog grooming, retrospectives, PI planning) and assist Product Owners in managing Epics, Features, and User Stories.
• Develop an understanding of CI business processes, operations, and strategies through active participation in projects and mentorship from senior team members.
• Support the creation of business models, process diagrams, and other visual tools to communicate requirements to stakeholders and IT teams.
• Build foundational relationships with business and IT partners, contributing to a collaborative team environment.
• Assist in the preparation and execution of UAT and QA test cases and acceptance criteria derived from documented user stories; log and track defects in Jira, escalate blockers to the senior BA and Delivery Lead, and contribute to business sign-off documentation to confirm that delivered changes meet underwriting and regulatory standards.
• Utilize AI-powered tools to accelerate the drafting of user stories, requirements documentation, test cases, and meeting summaries; develop proficiency in applying AI responsibly as a productivity aid under the guidance of senior team members.