Senior Associate - Service Desk ( SD1 )

We are looking for a highly skilled and experienced Senior Associate - Service Desk (SD1) to join our team. The ideal candidate will have a strong background in service desk operations and management, with excellent communication and problem-solving skills.

Roles and Responsibility

• Manage and resolve complex technical issues through phone, email, or chat support.


• Provide timely and effective solutions to customer inquiries and concerns.


• Collaborate with internal teams to resolve escalated issues and improve overall service quality.


• Develop and maintain knowledge base articles to document resolutions to common issues.


• Analyze and report on service desk metrics to identify areas for improvement.


• Participate in training and development programs to enhance skills and knowledge.

Job Requirements

• Strong understanding of service desk principles and practices.


• Excellent communication and problem-solving skills.


• Ability to work effectively in a fast-paced environment with multiple priorities.


• Strong analytical and troubleshooting skills.


• Experience with ticketing systems and incident management processes.


• Strong teamwork and collaboration skills.

About Company

Microland Limited is a leading company in the industry, committed to providing exceptional customer service and support to its clients.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.