Senior Associate-Production support

Job purpose

We are seeking a hands-on, Production support Engineer to help monitor and enhance analytical, data-driven supporting for batch jobs, applications and services

This role spans to monitor APIs, databases, and automated workflows in Autosys

The ideal candidate has strong experience monitoring batch jobs in Autosys and monitor email request from business users

Key responsibilities

Identify, manage, and monitor job dependencies and critical processing paths to ensure timely execution

Provide production support, investigate issues, and implement timely resolutions

Design and develop sustainable solutions to reduce recurring production incidents and improve operational stability

Collaborate effectively with global teams and continuously learn and adopt new technologies

Independently troubleshoot and resolve complex issues across production and non-production environments

Work with relational databases such as SQL Server and Oracle for data analysis, issue resolution, and support activities

Maintain high attention to detail, ensuring quality deliverables in a dynamic and fast-paced environment

Perform quality checks and ensure adherence to established Service Level Agreements (SLAs) and Turnaround Time (TAT) requirements

Build strong internal stakeholder relationships through effective communication and collaboration

Provide regular and timely updates to stakeholders on incidents, risks, progress, and resolution status

Key competencies

Required Skills

4-6 years of experience in application production support, including monitoring, troubleshooting, and maintaining business-critical applications, batch jobs, and platform services

Strong hands-on experience with SQL Server, including SQL development, stored procedures, transactions, query optimization, and relational database concepts

Good understanding of

NET applications built on the

NET Framework (4

x), including C#, Web APIs, HTML5, CSS, and modern JavaScript frameworks such as Angular

Proficiency in JavaScript and ECMAScript 6 (ES6)

Experience in validating and troubleshooting REST APIs, Web Services, and WCF services

Hands-on experience with API testing and debugging tools such as Postman and SoapU

Proven experience in managing production incidents, conducting root cause analysis, and implementing timely issue resolution

Familiarity with SOA and Web Service standards, including REST, JSON, SOAP, WSDL, and WS-I Basic Profile

Experience supporting web applications hosted on IIS (Internet Information Services)

Strong stakeholder management and communication skills, with the ability to manage client expectations,

coordinate across technology and business teams, and provide status and operational reporting

Ability to work in a fast-paced production environment, ensuring adherence to SLAs and operational excellence

Nice to Have

Familiarity with market and reference data platforms such as Bloomberg, FactSet, or similar industry vendors

Experience with enterprise job scheduling and workload automation tools such as AutoSys

Exposure to investment management, asset management, or capital markets domains