Senior Associate - ITAM, Cloud Operations

As a Cloud Operations Senior Associate, you will support IT asset management and cloud operations work across infrastructure service delivery, helping manage workstreams that improve how technology assets are tracked, governed, and maintained within our Technology Consulting practice. As a Senior Associate you will analyze complex issues, manage assigned work, guide junior team members, and build client relationships while developing your understanding of business context, using sound judgment, critical thinking, and a collaborative approach to navigate changing priorities. In this role at PwC Acceleration Center India, you will contribute to managed services delivery within IT Infrastructure Managed Services, apply methodology and technology resources to support reliable operations, and develop your technical skills while responding to client needs with professional discipline.

Responsibilities:

• Managing IT asset lifecycle activities across cloud and infrastructure environments, including intake, tracking, compliance, and retirement
• Monitoring cloud operations workflows and responding to incidents, service requests, and infrastructure issues across managed service environments
• Analyzing asset and service data to identify trends, control gaps, and opportunities for cost recovery and process improvement
• Using cloud administration tools, Apptio, Splunk, Dynatrace APM, and Performance Monitor to support reporting and operational review
• Coordinating with technical teams to validate asset records, reconcile inventory data, and address configuration inconsistencies
• Applying knowledge of Microsoft Azure, Amazon Web Services, Google Cloud Platform, and Oracle Cloud Platform Services in day-to-day support activities
• Developing and documenting process updates, operational procedures, and service management workflows for cloud infrastructure support
• Reviewing control activities, compliance requirements, and operational metrics to support accurate service delivery and asset governance
• Supporting continuous service improvement by troubleshooting recurring issues and recommending automation or workflow refinements

What You Must Have:

• At least a Bachelor's degree
• At least 2 years of experience
• Oral and written proficiency in English required

What Sets You Apart:

• Experiencing IT asset management within managed cloud operations
• Utilizing AWS, Azure, or Google Cloud Platform
• Applying cloud administration and infrastructure troubleshooting skills
• Analyzing service performance using Splunk, Dynatrace, or Apptio
• Demonstrating FinOps, cloud compliance, or service delivery knowledge
• Mentoring junior team members while navigating client needs