Senior Associate - Customer Analytics and Forecasting

Job Description & Summary:

As a Senior Associate - Customer Analytics and Forecasting you will help clients use customer data, predictive modeling, and demand forecasting to inform strategy, improve retention, and support revenue growth within our Advisory practice. As a Senior Associate you will analyze complex problems, manage assigned workstreams, guide junior team members, and build meaningful client connections while developing your technical skills and business context.

In this role, you will contribute to customer segmentation, sentiment analysis, and forecasting work that supports strategic decision-making across sales and marketing priorities. You will use analytical methods and a range of tools and techniques to challenge assumptions, interpret feedback, and deliver work that aligns with the broader objectives of the engagement while growing your personal brand and technical skills.

Responsibilities:

• Analyzing customer data, market trends, and business questions to develop forecast models and strategic insights
• Applying advanced analytics, segmentation, and predictive modeling techniques to interpret customer behavior and demand patterns
• Building deliverables that translate data findings into clear recommendations for growth, retention, and revenue planning
• Supporting client engagements by managing assigned workstreams and tracking milestones, risks, and deliverables
• Collaborating with client stakeholders to refine questions, test assumptions, and shape customer strategy decisions
• Developing market research outputs that inform go-to-market planning, customer experience strategy, and commercial priorities
• Reviewing analytical work from junior team members and providing feedback to strengthen methods, logic, and presentation quality
• Using strategy consulting methods and presentation tools to communicate findings and support decision making

What You Must Have:

• At least a Master in Business Administration's degree
• At least 4 years of experience in professional services or consulting roles that include strategy consulting experience
• Oral and written proficiency in English required

What Sets You Apart:

• Demonstrating advanced customer analytics and forecasting experience
• Applying customer segmentation, sentiment analysis, and demand forecasting
• Utilizing market research and trend analysis for strategic insights
• Translating customer data into growth and retention recommendations
• Presenting insights to client stakeholders with clarity and confidence