Senior Associate- Accounts Receivable

Work Location- Remote

Shift Timing- 5 PM to 2 AM

Job Description: Accounts Receivable – OTC

Position Overview

We are seeking an experienced and detail-oriented Accounts Receivable professional to join our team within the OTC (Order to Cash) domain. The ideal candidate will be responsible for invoice processing, AR aging, B2B collections, payment reconciliation, disputes, short-payments, over-payments, and bad debts. The role also involves invoice validation, aging analysis, month-end reporting, and ensuring compliance with internal controls and client-specific processes.

The candidate should have strong attention to detail, excellent communication skills, and the ability to independently manage high transaction volumes while meeting critical month-end and quarter-end deadlines.

Key Responsibilities

• Invoice Processing & Management: Process, review, validate, issue, and track customer invoices, ensuring accuracy and timely delivery.
• Order & Billing Validation: Review and validate Sales Orders, Purchase Orders (POs), pricing, and customer billing details to ensure accurate invoicing and minimize billing errors and revisions.
• Payment Processing: Monitor customer payments, accurately post receipts, and reconcile customer accounts.
• AR Aging Management: Prepare and maintain AR aging reports, monitor overdue balances, identify aging trends, and ensure timely follow-up on outstanding receivables.
• Collections Management: Manage B2B collections, follow up on outstanding and aged receivables, and ensure timely collection of customer dues.
• Dispute Resolution: Manage and resolve debit/credit disputes, short-payments, over-payments, billing discrepancies, and bad debts through effective coordination with customers and internal teams.
• Reconciliation: Perform customer account reconciliations and investigate payment discrepancies, unapplied cash, and outstanding balances.
• Month-End Reporting: Prepare detailed month-end AR and aging reports and ensure timely completion of month-end activities.
• Transaction Verification: Verify and authorize transactions through electronic payment systems, ensuring accuracy and compliance with company policies.
• Compliance & Controls: Ensure adherence to internal controls, financial standards, client-specific processes, and established OTC procedures.
• Reporting & Process Improvement: Maintain accurate records of invoice and collection activities in the designated system/tool and provide regular updates and recommendations for process improvements.
• Stakeholder Management: Proactively handle customer queries and coordinate with Finance, Sales, Customer Service, and other cross-functional teams to resolve issues and ensure smooth OTC operations.
• Volume & Deadline Management: Independently manage high transaction volumes while maintaining accuracy and meeting critical month-end and quarter-end timelines.
  

Tools / ERP

• Hands-on experience with Accounts Receivable / OTC tools and ERP systems.
• NetSuite experience is preferred.
• Experience working with systems for invoice processing, payment posting, AR aging, reconciliation, and collections tracking.
  

Required Skills & Qualifications

• Hands-on experience managing AR aging, aged receivables, collections, payment discrepancies, short-payments, over-payments, and bad debts.
• Experience in reviewing and validating Sales Orders, POs, invoices, pricing, and customer billing details.
• Strong understanding of invoice processing and invoice-to-cash / OTC processes in a B2B environment.
• Experience preparing AR aging reports, account reconciliations, and month-end reports.
• Strong attention to detail with a focus on minimizing billing errors and repeated revisions.
• Ability to independently handle high transaction volumes and meet month-end/quarter-end deadlines.
• Proactive approach toward collections, customer queries, dispute resolution, and stakeholder communication.
• Strong cross-functional coordination, problem-solving, and issue-resolution skills.
• Excellent written and verbal communication skills.