Senior Admissions Counselor

Company Description:

UNIFOST is an innovative education platform that helps students, working professionals, and career-switchers identify the right online degree programs tailored to their goals. The organization focuses on reducing confusion around course selection through expert counseling and unbiased program comparisons. UNIFOST partners with leading UGC-approved universities such as Amity Online, Manipal University, and others to offer high-quality, flexible learning options. By simplifying the decision-making process, UNIFOST supports learners in upskilling, completing their degrees, and exploring new career paths with confidence.

Role Description:

The Senior Admissions Counselor is a full-time, on-site role based in Noida, responsible for guiding prospective learners through the entire admissions journey. Day-to-day responsibilities include engaging with inquiries via calls, messages, and in-person interactions, understanding individual educational and career goals, and recommending suitable online degree programs. The role involves explaining program features, fees, and admission requirements, resolving queries, and ensuring a smooth application and enrollment process. The Senior Admissions Counselor will collaborate with internal teams to track leads, maintain accurate records in CRM tools, and meet or exceed admissions and conversion targets. This position also contributes to refining counseling processes, mentoring junior counselors, and providing feedback to improve learner experience.

Qualifications:

• Candidates should possess strong Communication and Interpersonal Communication skills to build trust and rapport with diverse learners.
• Candidates should possess solid Customer Service capabilities to handle inquiries, address concerns, and deliver a supportive counseling experience.
• Candidates should possess Sales skills to convert leads into enrollments ethically, manage pipelines, and achieve admissions targets.
• Candidates should possess an understanding of Education systems and online learning programs, with the ability to explain academic pathways clearly.
• Relevant experience in admissions counseling, academic advising, or education sales is highly beneficial.
• Ability to work in a fast-paced environment, use CRM or lead management tools, and maintain accurate documentation.
• Strong analytical and listening skills to assess learner needs and recommend appropriate programs.
• Bachelor's degree in any discipline; a background in education, counseling, or business is an advantage.